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Title: Cloud Engineer II, Citrix
Location: Raleigh, NC (Hybrid)
Duration: 6 Months (Contract to Hire)
Description
We have a position for a Cloud Engineer II, Citrix with one of our clients in Raleigh, NC for an initial contract duration of 6 months.
(No third party candidates considered for this position.)
Our Client, exceptional technology is powered by extraordinary people. As a growing leader in secure, reliable, managed cloud solutions, we help SMBs and enterprises simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google and a complete set of private cloud and cybersecurity solutions, Client helps companies turn technology into their most significant competitive advantage. As part of the Client family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
What you'll do:
Maintain multiple customer environments.
Update and Manage ticket backlog based on internal policies.
Crisis Management - Identify and escalate any high-priority issues to the next level.
Provide customer-first experience by utilizing phone calls, emails, and the ticketing system to manage cases.
Effectively engage resources inside and outside of your team to further troubleshoot and resolve issues, including other technical engineers, account teams, or project managers.
Deliver solutions that lead to problem resolution or mitigation with high customer satisfaction.
Independently research and learn new material/ concepts, then share the latest knowledge with the team.
Be able to interface with Vendors to achieve resolutions for the customer.
Assist with creating, reviewing, and updating internal Knowledge Base Articles.
Provide technical guidance and mentorship to Skill PODs
Provide technical reviews for RFCs to other engineers on the team.
Ensure the client(s) environment is fully patched and running compatible components (OS, Apps, VMware Tools, etc.).
Update Customer environments to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and apply security patches.
To receive, understand, and implement advanced technical procedures: Troubleshoot and document.
Who You Are:
As you’ve seen, this job requires someone at the top of their cloud engineering game. Because it’s such a critical role, the requirements will ensure you’re on track for this opportunity.
Additional Information:
Minimum Qualifications:
Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field.
Flexibility to work alternative days and shifts as needed.
Manage VDI environments: Citrix, AVD
Willingness to work on a 24x7 on-call rotation schedule.
Certificates: CCA-V
Technology:
Advanced Windows management:
Active Directory - Server roles (installation, configuration, and management), Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, FSMO.
OS Optimization.
Server Optimization - Performance Monitoring, investigation, and remediation -> Memory, CPU, Disk, I/O, AV management, scheduled maintenance, etc.
GPO Optimization.
Log analysis.
Intermediate Citrix (XenApp) LTSR 1912, 2203:
PVS, Storefront, Director, Session Host, Base Image, NetScaler, UPM, Citrix Policies.
Log analysis
Advanced RDS:
RDS Gateway, Certificates, Hosts, etc.)
Ability to manage, renew, monitor, & and configure Certificates on multiple platforms.
Understanding of Cybersecurity concepts - CVE remediation, environment hardening, etc.
Preferred Qualifications:
Certificate:
Nerdio
Citrix Certified Associate (CCA-AppDS, CCP, CCP-V)
Legacy Windows OS experience, management, and troubleshooting - 2008, 2012/R2.
Advanced Virtualization: VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud.
Experience with N-able Management.
Understanding of parallel technologies:
Networking- FortiGate, VPN (Layer 1 and 2), VeloCloud, Firewall.
Microsoft services - Outlook/ Exchange, Azure AD.
MFA/2FA: Duo, Azure MFA, Workspace One, OneLogin.
Veeam Back up and Restoration - Veam Self Service portal, VBR
Company Overview
3i People has been providing staffing solutions in IT and professional services for over 20+ years and has established a reputation for delivering top-quality talent to meet the unique requirements of their clients. We have developed a deep understanding of the industry and the evolving trends, which enables us to provide our clients with the most relevant talent. Additionally, our vast experience allows us to offer a personalized approach to staffing, catering to each client's specific needs.
Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.