Cloud Engineer

Requirements:

• 5+ years of demonstrated ability as a Senior Engineer in a NOC, TAC, or PS setting
• Ability to coordinate, lead, and influence teams solve complex networks and services during high pressure service impacting outages and incidents
• Expertise in Webex calling, CUCM, Dial plan and IP phone configurations
• Solid understanding of Oracle and Ribbon SBC product line
• Expert level knowledge on Oracle ACME Session Border Controller (SBC), Session Delivery Manager (SDM) and Enterprise Operations Manager (EOM), Ribbon SBC and Ribbon Analytics Platform
• Advanced technical skill on Deploy, Configure, Upgrade and Operate Oracle ACME and Ribbon SBC Suit
• Deploy and Configure Oracle ACME SBC and Ribbon SBC products
• Handling Day 2 Operational tasks related to Oracle ACME SBC and Ribbon SBC products
• Troubleshooting integration issues between SBC and other SIP Stacks like Cisco CVP, Call Manager and Phones
• Working with Service Provide and Partner to troubleshoot SIP Trunk issues between SBC and ITSP
• Perform Configuration changes like Add Route, Modify Session Manipulation to fix call routing issues
• While troubleshooting issues or part of changes, perform health checks on ACME SBC and Ribbon SBC solution to detect problems.
• Configure network interfaces, SIP trunks, call routing, session policies, and HMR rules to establish seamless communication and manipulate SIP message headers.
• Configuration of Client and SIP trunks with peer Client / SIP proxy servers
• Coordination with Carriers, vendor, OEM, Client technical Team for new deployment or upgradation
• Capacity planning, handle device lifecycle and vulnerability management
• Fundamental knowledge of Cisco Unified Communication Applications: CUCM, CUC, IMP and Cisco VoIP Protocols: SIP, MGCP, H323,
• Strong verbal and written communication, consulting, and relationship building skills with ability to work autonomously and thrive in a transformational environment
• Ability to identify, prioritize, and drive service improvement opportunities.

Experience required:

• Deployment, Configuration and Operate Oracle and Ribbon SBC
• Strong Experience on Oracle and Ribbon SBC product line
• Prior working experience in Managed Services environment

Desirable skills:

• CCIE Certification (Collaboration) is a pre-requisite for this role
• Foundational level knowledge of ITIL