We are actively seeking a Cloud Engineer to join our team. Forming part of the Projects Team, the Cloud Engineer will be responsible to onboard and grow our Managed Client’s internal infrastructure and security.

The Team

Our people are a team of energetic individuals who thrive on challenges and enjoy bringing out the best in one another. With this in mind, we seek to continually provide our team members with the opportunities to enhance their knowledge and skills through exposure to companies and IT challenges that span different industries.

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What Does the Role Entail

Holding a strategic technical position within the organisation, the Cloud Engineer works on the design, deployment and support of high-profile infrastructure projects including cloud technologies, security, and networking.

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What’s In It for You

• An environment which promotes innovative solutions, open communication, continuous learning, and employees’ personal development.
• An energetic team of IT experts who are always ready to help and support you.
• The opportunity to train and remain fully conversant with industry developments including Microsoft technologies.
• An environment that fosters growth, development and encourages continuous exchange of ideas.

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What You’ll Do

• Engineer and implement technology projects for customers based on ICT’s strategic cloud and security managed services.
• Proactively provide preventive maintenance and service enhancements to customers’ managed environments including systems, networking, security, and cloud.
• Keep an open line of communication with customers, updating them on incident progress and notifying them on agreed upcoming changes.
• Work on building a strong customer relationship, ensuring repeat business and customer satisfaction.
• Work alongside team members to maintain and update customers documentation and consulting services that include system reviews and recommendations.
• Participate in and support commercial activities in collaboration with ICT’s commercial team.
• Proactively seek ways to leverage technologies with a view to enhance efficiency, reliability, and security in the way we do IT.
• Actively participate in research, development, and implementation of new technology initiatives in line with ICT’s strategic offerings.

What You’ll Need

• To hold a Bachelor’s degree in computing or IT related subject.
• To preferably hold related IT industry certifications.
• To be passionate about technology with ideally 1 to 2 years of IT related experience.
• To be client-focused and outgoing, enjoying the frequent interfacing with customers as a way to collaborate during the iterative solution development process.
• To be willing to build and hold strong relationships with clients, constantly looking for areas in business that need optimization, and monitor efficiency of implemented solutions.
• To be a strong communicator with the ability to listen well, translate and to express yourself clearly and concisely in speaking and writing.
• To be detailed oriented whilst possessing exceptional analytical and problem solving and presentation skills, as well as having strong time management and collaborative skills.
• An eagerness to provide knowledge transfer and training.
• To consider yourself to be an open-minded and a self-motivated person, who is very capable of working on own initiative but also enjoys working as part of a team.
• To share our core values – can do attitude, a desire for continuous learning, and a drive to see yourself and the team succeed.

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Benefits you'll enjoy

• Study Leave
• Career Growth & Personal Development Support
• Health Insurance
• Mobile Subscription
• Hybrid Work
• Regular Get-together & Social Activities
• Parking Benefit by Rotation
• Relocation Package including Relocation Assistance.