Cloud Certitude is a leading IT company dedicated to providing innovative technology solutions and services to businesses across various industries.

With a strong focus on delivering exceptional value to our clients, we combine technical expertise, strategic thinking, and a customer-centric approach to drive digital transformation and enable business growth.

We are currently seeking a skilled Salesforce Business Analyst to join our dynamic team and help us leverage Salesforce to drive business growth and efficiency.

As a Salesforce Business Analyst with 3-5 years of experience, you will be responsible for analyzing business processes, identifying areas for improvement, and implementing Salesforce solutions to meet business needs.

Roles & Responsibilities

• Collaborate with business clients to understand their needs and gather detailed business and functional requirements.
• Translate business requirements into detailed Salesforce functional specifications.
• Design and propose Salesforce solutions that align with business objectives and best practices.
• Configure Salesforce features such as objects, fields, workflows, and reports.
• Collaborate with the development team to customize Salesforce using Apex, Visualforce, and Lightning components as needed.
• Develop and execute test plans to ensure the quality and functionality of Salesforce solutions.
• Assist in the deployment of Salesforce solutions, ensuring minimal disruption to business operations.
• Provide ongoing support and training to end-users, addressing any issues or questions that arise.
• Oversee data migration, integration, and maintenance to ensure data integrity and accuracy.
• Stay updated with the latest Salesforce releases, features, and best practices.
• Maintain clear and effective communication with clients throughout the project lifecycle.
• Prepare and present project updates, reports, and documentation to various audiences.
• Work with the sales team to provide pre-sales support, including product demonstrations, presentations, and RFP/RFI responses.
• Conduct discovery sessions with clients to understand their pain points and business goals.
• Assist in solution design, effort estimation, and proposal preparation.
• Act as a bridge between technical and business teams, explaining Salesforce capabilities to non-technical stakeholders.
• Provide competitive insights and suggest innovative Salesforce solutions based on industry trends.
  
  

Qualifications

• Bachelor's degree in business, Information Technology, or related field.
• 3-5 years of experience as a Salesforce Business Analyst.
• Salesforce certifications (e.g, Salesforce Administrator, Salesforce Business Analyst Salesforce App Builder) are highly desirable.
• Strong understanding of Salesforce platform capabilities and functionalities.
  
  

(ref:hirist.tech)