• IFS Cloud Architect
• Sydney
• 6 Months+

Our client in Sydney, Australia is looking for Technical Project Manager this is a 6 Months + role. Please email me at [email protected] for more information.

Key Responsibilities:

• Product Presentations and Demonstrations: Participate in internal and customer/prospect-facing product presentations and demonstrations.
• Customer Discovery Sessions: Facilitate and document prospect during customer discovery sessions to uncover business processes and functional requirements.
• Technical Questions: Provide answers to technical questions in a Request for Information (RFI) or a Request for Proposal (RFP).
• Design Documentation: Prepare design documents from functional requirements around IFS FSM 6 / IFS Service management cloud along with designing workflows and integration design.

Operations and Maintenance Requirements:

• Incident Management: Manage incidents escalated from L2 support, ensuring timely resolution and minimal disruption to services.
• Change Management: Handle change requests related to configuration, code, database, or jobs. Analyze the requirements for changes, propose solution alternatives, and document the changes.
• Enhancements and Bug Fixing: Perform enhancements and bug fixes as part of the support scope. This includes analyzing customizations done by existing vendors and ensuring they align with the overall system architecture.
• Infrastructure Support: Although infrastructure, database, and operating system support are not part of the IFS scope, you will need to coordinate with relevant teams to ensure seamless integration and operation.
• Documentation: Maintain all relevant documentation such as High-Level Design (HLD), Low-Level Design (LLD), and user manuals for dispatchers, field technicians, and administrators.
• Support Model: Provide support to the operations team to ensure continuous operation and quick resolution of issues.

Additional Information:

• Solution Play Field Service Management: Delivering holistic end-to-end service from request to delivery, including contracts, requests, work tasks, scheduling, parts management, mobile execution, billing, portals, and case management.
• Key Strengths: Market-leading AI scheduling engine, broadest single platform solution, strong in both service and asset management.
• Use Cases: Service lifecycle management, planning and scheduling optimization, mobile workforce management, service-centric ERP.

Project Management and Governance:

• Project Organization Structure: Establishment of project organization structure, team mobilization, planning, and scheduling.
• Implementation Activities: Detailed build scope, business process design, documentation, unit test cases, training, and stakeholder sign-off.

All candidates should have full working rights in Australia.

Only shortlisted candidates will be contacted for this role.

To apply, please submit your resume ASAP for immediate consideration or email [email protected]