Job description Speech and Language Development Center, "SLDC" is a non-profit school and therapy center serving children and young adults, ages 12 months through 40 years of age. Established in 1955, SLDC has been a renowned leader in special education and disability services, supporting Southern California. Description: The Clinical Program Manager (CPM) works collaboratively with the Director of Program Development to further develop and expand IOP Therapy services within Clinical Services. They are charged with the operational development, expansion and management of the IOP, and will work collaboratively with a fully interdisciplinary team to ensure quality of clinical care, safety and well-being of clients/staff and setting an empowering and enriching, positive work culture. With the Director of Program Development, the Clinical Program Manager ensures the program adheres to all local, state, and federal regulations, operative procedures and licensing requirements and provides clinical supervision as needed to staff and clinicians. The clinician in this position will be expected to engage in clinical work as needed and to foster community relations and collaborate with SLDC’s marketing and communications team. This position includes administrative and direct clinical services. The CPM will work with Leadership to establish and maintain fiscal stability, create an infrastructure to support evidence-based practice, facilitate the use of information technology and prepare staff to continue to serve clients and families in a world of expanding knowledge and rapid change. The Clinical Program Manager will promote community partnerships in the realm of healthcare and educational services. In addition, they will promote the application of a psychobiological/medical model that incorporates educational as well as intra-personal, interpersonal, and intersystem functioning perspectives. The Clinical Program Manager has bottom line fiscal and clinical responsibility and accountability for the IOP services. The Clinical Program Manager will have strong communication skills, both oral and written, and will be a creative and effective manager, leader, and supervisor. They must be capable of developing and implementing clear goals, systems and priorities and have strategic problem-solving skills. An employee in this role will lead and supervise SLDC’s efforts to provide and continually improve clinical services with regard to effectiveness, timeliness, efficiency, safety, and equity (providing consistent care across cultural, gender, SES groups). Responsibilities include but not limited to: · Contribute to the development and implementation of the vision for the Intensive Outpatient Program (IOP), consistent with the organization's strategic directives. · Develop and implement community outreach initiatives for IOP. · Continuously develop, refine and monitor appropriate clinical care and productivity (i.e., direct service) expectations for all IOP clinical services staff members. · Manage the budget for the IOP in a financially responsible manner. · Serve as the organization's liaison to all community organizations as they relate to the IOP. · Develop and execute a strategic and operational marketing plan. · Organize and manage day-to-day operations of the IOP in a coordinated and efficient manner, maximizing collaboration and the efficient use of resources across programs. o Act as point person/lead when issues arise. o Create/refine and document policies & procedures. o Provide consultation & active lead in hiring. o Work with EQI/compliance re: protecting PHI. · Facilitate clinical research activities and outcomes. · Evaluate and refine curriculum. · Coordinate insurance authorizations. · Facilitate team and clinical consultation meetings. · Work with other middle managers and executive managers in the recruitment, hiring, supervision, and evaluation of clinical skills and performance of clinical staff members. · Work with middle managers and other clinical staff on complex cases requiring consultation from the Director of Program Development. · Work with the compliance and HIPAA officers on medical-legal compliance activities and manage the organization’s medical-legal risk. · Develop clinical quality and licensure standards in conjunction with relevant staff members and develop and maintain a quality assurance monitoring program. · Ensure adequate supervision of unlicensed staff in compliance with state and professional regulations and provide appropriate trainings. · Oversee any special duties performed by a clinician including, but not limited to, referrals to CPS, psychiatric hospitalization, or police/probation officer involvement. · Serve mediator when families and/or clients are in conflict with SLDC staff. Responsible for resolving and/or developing a course of action for all parties. · Oversee crisis management and critically review all incident reports. · Perform clinical services, which may include: o Conduct new intakes with families. o Oversee/facilitate all discharge planning with families (recommendations come from individual therapist). o Meet with outpatient providers re: appropriate referrals into IOPs. o Provide clinical coverage of groups and individual clients if IOP clinicians are absent. o Carry a caseload of clients providing individual, group and family therapy services. · Other duties, as assigned, to support SLDC students, staff, clients, and/or mission. Requirements: · Knowledge and understanding of SLDC’s areas of expertise: ADHD, Learning Disability, Social Anxiety & Generalized Anxiety Disorders, Depression and Autism Spectrum Disorders. · Demonstrated clinical knowledge and expertise in child/adolescent development and child/adolescent psychopathologies especially in the areas of behavioral or mental health care disciplines (e.g., cognitive behavioral therapy, dialectical behavior therapy and applied behavior analysis). · Ability to lead in a complex interdisciplinary team environment. · Demonstrated track record of clinical program development, management and community outreach initiatives. · Ability to work effectively and collaboratively with colleagues at a senior management level within the organization. · Ability to develop and grow clinicians through effective mentoring and coaching skills · Ability to communicate at all levels of the organization (i.e., with peers, subordinates, board and donors, etc.) and to communicate with outside organizations (i.e., with representatives of university and community agencies). · Familiarity and experience with non-profit boards and the role of community-based organizations. · Experience and knowledge in working and negotiating working agreements with public agencies and health care systems. · Experience with medical-legal risk management. · Understanding and support of clinical research, including outcomes measurement and health services research so that the mission of SLDC is objectively realized. · Familiarity with the academic medical care environment. · Demonstrated track record in orchestrating change management within a clinical environment · Experience in operational planning. · Strong fiscal management skills and experience. · Excellent time management and material organizational skills. · Ability to work in team-oriented environment. · Excellent interpersonal and written communication skills with both clients and colleagues. · Flexibility to respond to changing circumstances and priorities within the agency. · Knowledge and use of computers and an Electronic Health Record (EHR) is essential. · Ability to work with a variety of clients in regard to age, functionality, and with minimal direction. · Open and flexible availability. · Understanding of and ability to use basic computer software including: Microsoft Suite, Google Suite, or other web-based programs as assigned. Accountability: Bottom line fiscal and clinical responsibility and accountability for SLDC’s IOP/OP services. Education/Training and Qualifications/Guidelines: · Completion of professional level training, including professional licensure (LMFT/LCSW/PhD/PsyD), in psychology, mental or behavioral health or similar discipline or medical degree with specialty training and at least 5 years of experience post licensure. · A minimum of 3 years of administrative and managerial experience, increasing in complexity, including the supervision and management of clinical professionals. · Significant experience and demonstrated competency with budgets, staff management, performance reviews, program development and the complex integration of healthcare, business and marketing. · Significant experience in interdisciplinary setting delivering services to children and families with behavioral and developmental challenges. · Excellent knowledge of the standards of care for mental health and behavioral health care and good training in the legal/ethical issues of mental health based services- including Intensive Outpatient programs. · Adherence to all professional, ethical, legal and confidentiality issues outlined by APA and Federal laws (e.g., HIPAA). · IOP programmatic experience required. Bonified Occupational Qualifications: · Standing – Frequently · Walking – Frequently · Running/Sprinting – Occasionally · Squatting, stooping or kneeling - Occasionally · Lifting up to 50 lbs. – Occasionally This position is approximately 30 hours per week. Job Type: Part-time Pay: $60.00 - $65.00 per hour Education: Master's (Required) Experience: LMFT/LCSW/PhD/PsyD: 5 years (Required) administrative and managerial: 3 years (Required) IOP: 3 years (Required) License/Certification: LMFT/LCSW/PhD/PsyD (Required) Ability to Commute: Buena Park, CA 90620 (Required) Work Location: In person