Client Success Representative

In Office – Austin, TX

Base Salary: $40k

Total On-Target Earnings of $65k+

Who is NewPoint Media Group (NPMG)?

At NewPoint Media Group, we are committed to being the real estate industry's innovative, integrated marketing solutions partner. Our mission is to provide local, targeted products that help our clients grow their businesses. We connect millions of buyers and sellers through print, online, and mobile solutions, offering a full range of business services that combine data-driven materials with creative talent. As the parent company of some of the most recognizable real estate publications across the U.S. and Canada, including Homes & Land and The Real Estate Book, we strive to provide an engaging, positive experience in finding a place to call home.

About the Role

We’re looking for a talented, self-driven Client Success Representative (CSR). In this role, you'll take ownership of client retention, contract renewals, guide onboarding, and support our clients as they navigate our marketing tools and services. Your primary focus will be to ensure client satisfaction, maximize the lifetime value of each account, and proactively identify ways to help our clients grow. This role blends relationship-building, strategic account management, and results-driven communication. You’ll collaborate closely with our Sales and Production teams at our Austin, TX office to ensure every client has what they need to succeed and grow.

Why This Role Matters

This isn’t just a support position. You will play a key role in driving recurring revenue by strengthening client relationships, minimizing churn, and growing accounts over time. 

Why Work for Us:

• Base salary of $40k
• Total On-Target Earnings of $65k+
• Hybrid schedule (4 days in office, 1 day remote – Fridays)
• Full tech setup provided (laptop, etc.)
• Competitive benefits including Medical, Dental, and Vision
• 401(k) retirement plan
• Unlimited PTO

Who You Are

• You are a hard-working, high-energy professional who thrives in a fast-paced environment and takes pride in building strong relationships, solving problems proactively, and ensuring client satisfaction and retention.

• You are a natural communicator who can quickly build rapport, listen actively, and convey information clearly across phone, email, and text.

• You are empathetic and personable, able to connect with clients on a human level and build lasting relationships through trust and understanding.

• You are a relationship-builder who values trust and long-term client success.

• You are proactive, collaborative, and adaptable—you're the first to raise your hand and the last to let a client down.

• You have the ability to identify, grow and retain engaged clients.

• You are a strong problem-solver who thrives in a fast-paced, evolving environment.

• You are organized and detail-oriented—you can manage multiple clients and projects without missing a beat.

• You are driven to help others succeed and committed to providing excellent service.

Key Responsibilities

• Own client retention and renewal outcomes—analyze client data and feedback to grow renewal rates and reduce client churn.

• Proactively identify upsell opportunities to expand client use of our services and recommend solutions that align with their goals.

• Build strong relationships with clients by understanding their goals and providing strategic, ongoing support.

• Drive client success by turning satisfied customers into net promoters who refer others and share their positive experiences.

• Support onboarding of new clients into our advertising systems and platforms.

• Serve as a primary point of contact for inbound and outbound client communication (calls, emails, texts).

• Organize ad materials and work with the Production team to ensure accurate layout and timely delivery that aligns with client expectations.

• Coordinate resolution of service-related issues and ensure client satisfaction.

• Collaborate with Sales and Production to deliver an exceptional client experience. 

Background and Experience 

• Client Success or similar client-facing role preferred.
• Strong experience with Gmail, Google Sheets, Excel & CRM tools such as HubSpot. 
• Exceptional verbal and written communication skills, with the ability to clearly convey information and build rapport.
• A growth mindset with a strong work ethic, willingness to learn, take feedback, and continuously improve.
• Proactive and confident approach when engaging with clients through phone, email, and text, handling both relationship-building and problem-solving conversations with ease.
• A proven track record of exceeding client satisfaction, retention, or engagement goals is highly desirable.

Why Join NewPoint Media Group

• Opportunity to contribute to the growth of some of the most recognizable real estate publications in North America.
• Work in a collaborative and supportive environment that values innovation and creativity.
• Be part of a dynamic team dedicated to driving marketing success and industry leadership.
• Gain exposure to integrated marketing solutions that combine print, web, mobile, social, direct mail, and email.
• Competitive compensation and opportunities for professional growth.

How to Apply:

NPMG strives to hire great people and offer them the opportunity to showcase their abilities. We encourage you to apply for this role if you feel you can be a strong client success representative and are looking for a chance to take your passion for client success to the next level.

Please submit your resume below. We look forward to hearing from you!