Remote, UK

Salary: A GBP 32k : A GBP 35k per year + Benefits

Permanent

About Us

Vantify are at the forefront of revolutionising health and safety compliance solutions, Supply Chain compliance and Facilities Management, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. With a mission to foster compliance, resilience, and success, we take pride in being the go:to partner for businesses navigating the complexities of regulatory landscapes and Facilities management.

Our dedicated team of professionals merges deep industry knowledge with cutting:edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.

Join us in crafting a future where compliance is more than just a necessity; its the bedrock of sustainable and flourishing businesses. Vantify are not just your safety partner but also your pathway to success.

About The Role

We are seeking an experienced and motivated Client Success Manager with strong account management skills and a background in health and safety/compliance or facilities management/supply chain compliance. If youre ready to make a difference in a dynamic environment, we want to hear from you

The Client Success Manager will be accountable for managing service deliverables and ensuring compliance with health and safety requirements for individual contracts. Their primary interactions will be with clients Health and Safety teams, Facilities Managers as well as our internal Compliance Service Directors, Consultants, Technical Managers and the Helpdesk/CAFM Helpdesk team. You will report to your line manager but will also work closely with other members of the wider teams across different departments.

The role will encompass a combination of client account management, health and safety tasks, and the necessary administrative duties. As the Client Success Manager, you will be responsible for delivering a high:quality, responsive service to clients. Strong communication skills and a proactive, can:do attitude are essential for success in this position.

What youll be getting up to

• Serve as the primary contact between the company and clients, handling inquiries and maintaining regular communication to understand their needs, expectations and feedback.
• Keep your line manager informed and proactively develop client accounts by offering additional services to increase value. Attend client meetings, produce agendas and minutes when required.
• Notify clients of high:risk/P1 issues per client protocol.
• QA reports within SLA, ensure compliance with client protocols, Vantify standards and industry regulations.
• Coordinate system updates and provide feedback to Consultants via Team Managers.
• Work with the scheduling team to track consultants visits, ensuring reports are uploaded on time. Follow up on absent reports.
• Provide guidance on common issues, new legislation and client requirements. Assist in briefing Consultants on client:specific matters.
• Be proficient in all relevant systems, including Report Writer software and client:specific modifications. Collaborate with the Meridian software and Development teams to resolve issues and enhance applications.
• Maintain client:specific risk assessment controls in Report Writer and ensure consistency across the company by coordinating with Fire Consultants.
• Support Consultants, particularly new hires, by sharing client account knowledge, accompanying them on visits and identifying training needs.
• Prepare and analyse client reports, identifying trends and making recommendations. Present performance reports and gather feedback for service improvement.
• Manage helpdesk tasks, ensuring timely completion and monitoring outstanding issues.
• Coordinate with IT teams on system enhancements. Update and review client:specific training materials. Assist in planning, scheduling and delivering client training (on