Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Job Description

Client Success Manager

We are looking for Client Account Managers (existing accounts), Account Executives, Territory Managers, Outside Client Managers, Client Services Managers, Customer Success Managers, Customer Experience Managers and Relationship Managers, Customer Service Representatives who have a drive and passion for client service and account growth

The Job…

• Be a road warrior and work out of your car as you travel daily to meet customers face-to-face in your territory, completing 120-150 merchant visits each month
• Own relationships with Merchant Partners: serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clients
• Become an expert on our product: assist merchant partners in capturing more customers by offering Snap programs and promotions
• Identify and communicate feedback and suggestions to Snap support and product teams
• Using relationship building /account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolio
• Schedule and deliver “field training” sessions with our merchants and their staff
• Work closely with Areas Sales Manager to strategize on merchant account goals
  
  

You…

• 1+ years of outside account management experience, or we will train entry level candidates with less experience – must have high levels of people, communication, and emotional intelligence skills
• Must live in or near the territory listed and knowledgeable of local businesses in the area
• Must have strong experience with Customer Relationship Management (CRM) systems
• Professional approach with merchants – your professional dress, verbal and written communication is key to representing Snap at the highest levels
• Business and technical acumen – Using a consultative approach, possess experience analyzing merchant’s needs while focusing on customized sales techniques, identifying pain points, and leveraging market data
• Outstanding relationship-building skills and strong customer service aptitude with a high degree of responsiveness
• High energy, positive, effective, and empathetic, able to easily connect with people of different backgrounds
• Highly motivated and self-sufficient with a demonstrated track record of achieving measurable goals and creating own schedule
• Must live in or near the territory listed and knowledgeable of local businesses in the area
• Comfortable using a range of technology platforms and while working out of your car all-day
  
  

Why You'll Love It Here…

• A future of growth and advancement: Sales has a dynamic career path that allows you to develop your mentorship, training, and leadership skills
• Join us at an opportune time: We're growing fast and have an excellent trajectory within eCommerce, which gives us a great foundation to work with. You will be joining our team of talented professionals at the perfect time to shape our continued rapid growth and directly impact our future success by maintaining a high bar for quality, performance, respect, and accountability
• Generous paid time off: We encourage you to recharge and spend time with friends and family. We care about your mental health!
• Competitive benefits: Includes medical, dental, vision coverage and a 401K with company match
• Collaboration from the top-down: Check out our CEO, Ted Saunders, and his philosophy on Snap’s Values
• Direct and engaging Recognition/Appreciation: Promoted by both our culture team and leadership levels
  
  

More…

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice