We are hiring for our client — a fast-growing product company specializing in financial technology solutions. Their flagship product is a cutting-edge payments reconciliation tool that helps businesses streamline transaction matching, identify discrepancies, and gain real-time financial visibility.

They are on a mission to simplify financial operations for their clients — and are looking for a dedicated Client Success Manager to support and grow their expanding client base.

As a Client Success Manager, you will be the key point of contact for a portfolio of clients, ensuring they get maximum value from our reconciliation platform. You will manage relationships, drive adoption, support retention and expansion, and act as the voice of the customer internally.

Key Responsibilities

• Build strong, lasting relationships with assigned clients, ensuring high levels of satisfaction and product adoption
• Act as a trusted advisor, understanding clients’ business goals and aligning our solution to meet their reconciliation and reporting needs
• Coordinate onboarding and training for new clients in collaboration with our implementation and support teams
• Monitor client health, usage, and engagement to proactively address issues and prevent churn
• Identify opportunities for upselling or cross-selling additional features or services
• Collaborate with product, support, and engineering teams to resolve client issues and share feedback for continuous improvement
• Prepare and deliver regular account reviews, performance reports, and business reviews to clients
• Track account activities and updates in our CRM system (Monday)

Requirements

• 2–4 years of experience in account management, customer success, or client services — ideally in a iGaming or fintech environment
• Understanding of financial processes, particularly around payments, reconciliation, and reporting workflows
• Strong communication and interpersonal skills; ability to build rapport and influence stakeholders
• Proactive problem solver with a customer-first mindset
• Ability to manage multiple accounts and priorities in a fast-paced environment