I’m helping Cannabud Marketing find a top candidate to join their team full-time for the role of Client Success Manager.

This is a cool job because you’ll get to cultivate client success in impactful SEO projects within the cannabis industry.

Compensation:

USD 1.8K/month.

Location:

Remote (anywhere).

Mission of Cannabud Marketing:

"Understanding the unique challenges and opportunities within the cannabis dispensary space, our mission is to help you navigate this dynamic industry. We provide cutting-edge digital marketing solutions that elevate your dispensary brand and connect you with your audience."

What makes you a strong candidate:

• You are proficient in CRM (Client Relationship Management), customer service, project management, and wordPress.
• English - Fully fluent.

Responsibilities and more:

Since you will be our Client Success Manager, you have a very important role of communicating with our existing clients and managing client relationships on SEO projects.

You will be doing a number of things:

• Have meetings with our clients to update them on SEO progress and answer questions.
• Communicate with our SEO team who will implement the SEO work (you won’t implement the work, I already have strong SEO team members who are responsible for that).
• Retention of client accounts through review of campaign set up, campaign management and execution of consistent customer service.
• Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics.
• Rapport building and the fostering of relationships with clients through timely follow up and communication in order to increase retention of accounts.
• Delivery of education to clients on campaign performance and return on investment received.
• And many other things that may pop up in the digital marketing world!.

Skills Required:

• Communication,Organization & Interpersonal Skills.
• Excellent communication skills both written and spoken.
• High attention to detail.
• Comfortable conducting business conversations via web video chat meetings on a daily basis.
• Outstanding follow up and follow through.
• Strong project management skills.
• Effective time management and personal accountability.
• Must be great with people: you are able to build strong client relationships.
• Be fluent in spoken and written English.
• Skilled in providing simplified explanations to complex or complicated concepts.

Technical Skills:

• Have some knowledge of SEO to be able to answer client questions and provide client updates.
• Familiar with various CMS such as wordpress, Wix, Weebly, Squarespace, Shopify, etc.
• Comfortable meeting via ZOOM & other online meeting platforms with webcam on.
• Proficient use of Google Drive applications including Docs & Sheets.
• You must have a reliable high speed internet connection and an HD webcam for this role.