Job Description

Client Services Representative (Hybrid) - Roselle, IL

$28-$34 Hourly - Plus Health, Vision, Dental, Life, PTO, and 401(k)

Join a leading force in the heavy equipment and machinery manufacturing industry as a Client Services Representative. Based at our Roselle facility, this hybrid role (2 WFH/2 in person) is critical to maintaining strong relationships with our clients by providing outstanding service and support throughout the order and delivery process.

As the primary point of contact for customers, you'll manage inquiries, process purchase orders, resolve service issues, and coordinate with internal departments to ensure accurate and timely fulfillment. This position requires a keen eye for detail, excellent communication skills, and the ability to thrive in a fast-paced, technical environment.

If you have experience in customer service, inside sales, or the equipment/machinery sector—and enjoy problem-solving and building long-term customer relationships—we’d love to hear from you.

Responsibilities:

• Build and maintain strong, trust-based relationships with customers, account managers, and internal teams through open, consistent, and collaborative communication.
• Resolve customer complaints across communication channels (phone, email, mail, social media) by offering timely, effective solutions and alternatives.
• Oversee the full purchase order lifecycle—from entry to delivery—by collaborating across departments to ensure accuracy and timeliness.
• Maintain up-to-date knowledge of departmental systems, processes, and performance standards to support accurate and efficient service delivery.
• Meet individual and team goals by efficiently handling customer interactions, including meeting call volume and service-level targets.
• Verify all purchase order details for accuracy in pricing, terms, delivery schedules, and compliance with customer specifications.
• Respond quickly and accurately to routine inquiries about order status, shipping updates, and general product information.
• Follow all communication standards, policies, and procedures to ensure consistent and high-quality customer interactions.
• Clearly explain warranties, product coverage, and sales terms to assist customers in understanding their purchase rights and responsibilities.
• Provide a warm, professional first point of contact for customers via phone, addressing inquiries with courtesy and care.
• Provide troubleshooting support and recommend solutions for product issues, including managing product recalls when necessary.
  
  

Requirements:

• 1–2 years of proven customer service experience, preferably in technical or auto environments
• Direct experience with OEMs or Tier 1 suppliers strongly preferred
• Proficient in Microsoft Word, Excel, and Outlook
• Thrives in high-volume, fast-paced settings with shifting priorities
• Professional and friendly verbal communication