The Opportunity

ASW is creating the world’s most talented international family through hiring and growing talent into long-term careers with Australian companies. We are a recruitment and talent specialist, that partners with Australian companies to help them build highly capable international teams.

Currently, we are seeking for a highly organized and proactive individual to fill the role of Client Services Manager. This position is crucial in maintaining positive Client Relationships while also managing HR Employee Relations duties, supporting the employees. The ideal candidate will excel in Client Service, possess basic HR knowledge, and thrive in a dynamic, fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for clients.
• Build and maintain strong client relationships to ensure satisfaction and retention.
• Coordinate with internal teams to ensure client needs are met efficiently.
• Conduct HR functions, including but not limited to employee relations, performance management, and conflict resolution.
• Assist with onboarding and offboarding processes for employees.
• Assist to answer any employee queries on HR-related issues.
• Administer HR policies and procedures, ensuring compliance with company regulations and legal requirements.
• Manage employee timekeeping, attendance records, and scheduling adjustments as needed.
• Prepare reports and updates on client activities as required.
• Identify and resolve client and HR-related issues in a timely manner.
• Collaborate with relevant stakeholders to implement solutions and prevent recurrence of issues.

Skills, Experience & Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience in client management and/or HR functions.
• Strong interpersonal skills and the ability to communicate effectively with diverse stakeholders.
• Excellent organizational skills with the ability to prioritize tasks and manage time efficiently.
• Ability to work independently and make sound decisions under pressure.
• Proficient in using MS Office (Word, Excel, PowerPoint), VLOOKUP knowledge would be a good advantage.
• Familiarity with HR software and systems is a plus.

ASW Offers

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.