Job Details Job Location: CHN Denver - Denver, CO Salary Range: $58592.00 - $63279.00 Salary Description Job Description POSITION: Client Services Manager - Denver Classification: Exempt LOCATION: Denver (frequent travel within Transitional Grant Area (TGA) required) REPORTS TO: Client Services Director About Us At Colorado Health Network (CHN), we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality, creativity, and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences, including those directly related to this position. Our commitment to diversity extends to all aspects of our work, and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique. Are you looking to join a team that empowers individuals and creates lasting change in the community? Do you thrive in an environment that values service, innovation, wellness, and integrity? If so, we would love to hear from you! Why Work at CHN? As a full-time employee, you will enjoy a competitive benefits package, which includes: * Paid Time Off (PTO): Generous leave policy, including paid holidays, floating holidays, and wellness time off * Health & Wellness Benefits: Health, dental, and vision insurance plans * Retirement Savings: 403(b) plan with employer match * Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities * Additional Benefits: Legal Shield, Flexible Spending Accounts (FSA), Life Insurance, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP) * Eligible for Colorado Department of Public Health & Environment - State Dental Loan Repayment Program At CHN, we are committed to providing a supportive, inclusive, and dynamic work environment where all employees can grow and thrive. Position Summary: The Client Services Manager coordinates the agency's case management, referral and financial assistance services for clients living with HIV/AIDS in the Denver TGA and consists of six counties - Adams, Arapahoe, Broomfield, Denver, Douglas, and Jefferson. The Manager is responsible for maintaining the principles and standards for Ryan White Parts A & B funds set forth by the Human Resources and Services Administration, the Denver Office of HIV Resources, the Department of Public Health and Environment, and the Colorado Health Network. The Manager provides supervision to Medical Case Managers, Critical Event Case Managers, Single Payer staff, Front Desk Staff, and support staff daily. The manager is also responsible for maintaining and building relationships with community partners and funders associated with HIV treatment and care. Essential Job Functions: * Works with the Director of Client Services and Co-Manager to provide all aspects of program development and administration including; * Program visioning, planning and evaluation; * Problem/issue identification, analysis, research and resolution following Quality Improvement guidelines; * Budget development and monitoring; * Programmatic reporting and record keeping * Oversees Client Intake Process * Conducts Quality Reviews on client files, intakes, wellness plans, financial plans * Assists with preparation of quarterly and yearly RWA/RWB site-visits/audits * Provide supervision, training, and support for all program employees * Maintain and nurture relationships with key funders, policymakers, supporters, and community influencers related to client services * Provide guidance for and work closely with the Client Advisory Board * Develops an annual program Quality Improvement plan in conjunction with the Client Advisory Board, Client Services Director and the Director of Research/Evaluation * Prepares timely monthly progress reports for program contracts and grants * Participate in management meetings both locally and with other department managers from across the state * Oversee special projects in the department * Supports all staff in their roles including ongoing supervision with program staff * Ensure consistent and documented communication with staff * Address client concerns, complaints, and grievances appropriately * Ensure programmatic compliance with HIPAA and all related confidentiality/privacy legal requirements * Ensure programmatic and staff compliance with CHN policy and procedures * Completes supervision no less than once/month with each employee supervised * Stay up-to-date with Ryan White Standards of Care, legislation, and regulations pertaining to HIV case management * Stay up-to-date with HIV/AIDS disease and treatment issues Qualifications Qualifications: Minimum of 3-5 years previous work experience required. Previous management experience with employee supervision preferred. Previous work experience with those living with HIV preferred. Must be able to work in a diverse setting with diverse populations, including people representative of all gender identities, races, and ethnicities, members of the LGBTQ+ community, people who are insecurely housed or homeless, people who use illicit drugs, and people who participate in commercial and/or survival sex work. Comfortable with community outreach and coordination with external stakeholders; a positive attitude and an outgoing personality are a must! Education: Bachelor's Degree in Social Work, Human Services, Psychology, Sociology, Public Health, or a related field required. A Master's degree is preferred. Software Utilized: Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel, Access, SharePoint and social media outlets required. Knowledge, Skill and Ability: Previous experience in the development of evidence based trainings and facilitation is highly preferred, as well as, excellent communication, client relations and management skills. The appropriate person will be highly organized and detail oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency. Must demonstrate accuracy, efficiency and excellent organizational skills. Must demonstrate effectiveness in the following areas: task management; teamwork; time management; and communication with teams, managers, clients, and company consultants. Material and Equipment Directly Used: Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Works with word processing software, spreadsheet applications, and presentation software. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax. Valid Colorado Driver's License/auto insurance and reliable transportation required. Physical Demands and Work Conditions: Works in an office environment. Will travel to offsite locations. Regular weekly and monthly reimbursable travel required. Requires ability to lift up to 50 pounds of materials. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding and using a telephone and other office equipment. We highly recommend people of all educational background and life experiences apply. We believe that people with lived experience are among the most qualified to provide harm reduction and sexual health services. We believe that the people we serve must be centered in the work we do. Hence, we strongly encourage applications from people who hold these identities or who are members of other marginalized communities.