Job Title: Client Success Manager (CSM)

Location: Remote – Must reside in the Greater Austin, TX area

Job Type: Full-Time

About the Role

• We are seeking a highly motivated and client-focused Client Success Manager (CSM) to join our growing team.
• This is a remote position for candidates based in the Greater Austin, TX area. As a CSM, you will be the primary liaison between our organization and its clients, ensuring successful staffing outcomes, operational excellence, and long-term relationship growth.
• This role requires strong experience with Vendor Management Systems (VMS) and Managed Service Provider (MSP) program collaboration.

Key Responsibilities

Client Relationship Management

• Develop and maintain strong, long-term relationships with key client stakeholders.
• Understand and align with clients’ staffing needs, talent strategies, and business goals.
• Serve as the primary point of contact for client interactions, issue resolution, and performance updates.
• Travel 2–3 times per quarter within the U.S. for relationship-building and business reviews.

Candidate Placement Oversight

• Manage the end-to-end candidate onboarding process for staff augmentation and direct hire roles.
• Coordinate with internal delivery teams to ensure timely and accurate submissions.
• Address and resolve any placement-related issues in partnership with the employee care team.
• Monitor performance metrics and provide regular reporting to clients and leadership.

VMS & MSP Collaboration

• Utilize VMS platforms to manage requisitions, track placements, and maintain data accuracy.
• Partner with MSP program offices to optimize program performance and ensure compliance.
• Stay updated on VMS tools, best practices, and reporting standards.

Internal Collaboration

• Work cross-functionally with sales, delivery, and operations teams to ensure a seamless client experience.
• Facilitate clear communication between internal stakeholders and clients.
• Contribute to strategic planning discussions and client success initiatives.

Operational Excellence

• Ensure compliance with client-specific processes and internal operational standards.
• Support continuous improvement efforts in service delivery and workflow optimization.
• Track KPIs such as fill rate, response time, and candidate retention to drive performance.

Account Growth & Expansion

• Identify new business opportunities within existing accounts to support account growth and saturation.
• Collaborate with the sales team to expand service offerings and grow revenue streams.
• Act as a trusted advisor by delivering insights and staffing solutions that add value.

Qualifications

• 3+ years of experience in client success, account management, or business development in the staffing or workforce solutions industry.
• Hands-on experience with VMS tools and working within MSP frameworks.
• Exceptional communication and interpersonal skills with a client-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proven problem-solving and collaboration skills.
• Willingness to travel as required (2–3 trips per quarter).

Why Us?

• Join a dynamic, fast-growing team focused on delivering best-in-class staffing solutions. We foster a supportive and collaborative environment where your work directly impacts client satisfaction and company growth. Be part of our journey to build stronger client relationships and help shape the future of workforce solutions.