Company Description: There's no such thing as a typical Informa colleague…And that's how we like it. We're a diverse Group, with over 10,000 colleagues working in many different roles in one of six Divisions and in over 30 countries. Each of us brings something different, a unique set of abilities, experience, and knowledge. It’s what makes us who we are.All our businesses and offices share a culture based on respect and inclusiveness, and a working environment that is enjoyable, stimulating, rewarding and supportive for colleagues. One that enables everyone to fully participate in the life of the Group and its ongoing, sustainable growth.As a division of Informa, a FTSE 100 company, Informa Markets provides customers and partners around the globe with opportunities to engage, experience and do business through live, virtual and hybrid events, specialist digital content and actionable data solutions.People are at the heart of Informa Markets. Our business thrives on the passion and entrepreneurship of our 4,000+ colleagues, who deliver over 500 international events and brands in more than 40 countries across the globe.Using our industry insight, comprehensive portfolio of markets, content, and digital resources, we are passionate about creating platforms for our customers to connect and shaping environments that enable businesses to flourish. Job Description: -Provide analytic support for reporting and documenting client services activities. -Work with internal clients to clarify goals and expectations, identify potential problems, and suggest solutions as new products or changes to products are onboarded into the system. -Review and troubleshoot, various processes and procedures of the department's operation and give directions on ways to enhance productivity and customer satisfaction levels. -Work with Accounts Receivable on research, adjustments, and monitoring of payment activities in the system. -Financial reconciliation of discrepancies of credit card transactions and request for audit documentation. -Management of General Ledger master table as accounting updates are received, or new products are added. -Assist in daily activities of the client services department as needed. -Identifying and assessing customers’ needs to achieve satisfaction. -Maintain high level of professionalism and competence in every interaction. -Handle special projects as assigned. -Perform other job duties as assigned. -Possess good work habits and continuously meet attendance expectations Qualifications: -4 year college degree in business or 5+ years of relevant client service experience -Superior verbal and written communication skills -Proficient in MS Office (Outlook, Word, Excel, One Note, Teams) skills -Experience with the fulfillment or accounting systems -Able to understand basic accounting functions -Must be detail oriented and maintain a high level of accuracy -Excellent problem-solving and critical thinking ability -Ability to work efficiently under pressure -Effective professional verbal communication skills -Understands the need for and readily accepts continuous performance feedback Job Type: Full-time Pay: $52,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Suite 100 Shawnee, KS 66226: Reliably commute or planning to relocate before starting work (Required) Work Location: Hybrid remote in Suite 100 Shawnee, KS 66226