Our Correspondent Services Division has an immediate need for a Client Service Associate. This position will be responsible for opening accounts for correspondent broker dealers, client service, and quality control as well as PMA, Prime Broker, and DBA package review.

Responsibilities include but are not limited to:

• Open different kinds of accounts for our Correspondent Broker-Dealers and ensure proper set up for AML processes
• Create PMA and Prime Broker approval packets for circulation to committee
• Provide Client Service to correspondents on account related inquiries
• Perform quality control on the compliance and completeness of documents received for new accounts
• Process account adjustments for our Broker-dealers at their request
• Monitor exception reports (P3 Credit Interest, No DAML, CDC)
• Review policies and procedures and make recommendations to management
• Handle returned mail processes
• Perform other duties as required and assigned

Experience and Skills

• Associate's Degree from an accredited university; Bachelor's Degree preferred
• 3 years of professional experience
• Attention to detail to quality check documents
• Ability to learn rules and guidelines quickly to maintain document compliance
• Ability to communicate professionally to Clients (Broker Dealers) both verbally and written (through email)
• Proficiency in MS Suite
• Financial services industry or understanding of brokerage business is desirable
• Strong organizational and time management skills with attention to detail with problem solving and critical thinking skills
• Excellent customer service skills with the ability to thrive in stressful situations
• Ability to prioritize, multi-task and meet tight deadlines in a fast-paced environment