Job Description

Infranet Technologies, a growing IT infrastructure service and management provider, seeks an additional Client Service Representative to join our team to support our expansion and business growth. This position is a full-time in-person position with excellent benefits, a great team-oriented and fun work environment, as well as potential for career advancement and development.

The Client Service Representative is responsible for initial contact with our clients. The CSR will provide top-tier customer support, handle inquiries and ensure client satisfaction. The ideal candidate should have excellent communication skills with strong problem-solving skills and a customer first based mindset.

Basic Functions:

• Serve as the primary point of contact for clients via phone, email, chat, and in-person interactions
• Address Client inquiries and concerns in a professional and timely manner
• Maintain detailed and accurate customer records in the system
• Process ticket lifecycle, account updates, and other client transactions
• Collaborate with internal departments to resolve client issues efficiently
• Follow up with clients to ensure their concerns are fully resolved
• Identify opportunities to improve customer satisfaction and service processes
• Adhere to company policies, Service Level Agreements (SLA) and regulatory requirements
  
  

Additional Duties and Responsibilities:

• Ability to work in a team and communicate effectively
• Manage office communications, visitors and other facility requests
  
  

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Understanding of operating systems, business applications, printing systems, and network systems
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key services for which support is being provided
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment
  
  

Educational/Vocational/Previous Experience Recommendations:

• High School diploma or equivalent
• Previous customer service or Help Desk environment preferred
  
  

Certifications:

• Comptia A+, Network+, Security+, other Fundamental certifications preferred but not required
  
  

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.