JobID: 210610622 Category: Client Advisory JobSchedule: Full time Posted Date: 2025-04-08T13:54:31+00:00 JobShift: Day Base Pay/Salary: Chicago, IL $95,500.00-$153,000.00 If you're a self-starter with good collaboration skills and a passion for client service, then you've found the right team! As a Client Service Account Manager, within J.P. Morgan Payments Client Service, you will support a portfolio of eCommerce and Fintech clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities. Job Responsibilities: * Act as a key advisor to the client, providing advice/consultation on decision making. * Act as a proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction. * Act as the client's central point of resolution and escalation for service issues, liaising with bank partners to manage issues. * Convey complex ideas and client issues with confidence. * Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities. * Adhere to and ensure client's compliance with risk policies/practices and educate clients on new legal/regulatory/cyber changes. * Advocate for the client as the single point of contact to the JPMC Regional Service Teams, Technology Production Management, and Operations. Required Qualifications, Skills, and Capabilities: * Minimum of 7+ years of relevant industry and/or client service experience. * Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions. * Technical knowledge/comprehension to recommend value-added solutions for clients and partners. * Excellent communication, collaboration, presentation, negotiation, and consultative skills. * Manages time effectively in a fast-paced environment; demonstrating the ability to balance competing priorities and deliver on commitments, does not require close supervision. * Ability to lead complex issues, engage appropriate business and external partners, and influence at all levels; with the ability to assess the big picture in complex situations. Preferred Qualifications, Skills, and Capabilities: * Knowledge of modern/high-volume payment APIs, file-based transmissions, SWIFT, and Host to Host.