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Role Summary

Manage a portfolio of annual customer renewals, ensuring on-time customer retention and growth in

year-over-year renewal rates. Own, drive, and lead the renewal process to preserve and improve customer

agreements and relationships.

Responsibilities

• Build and maintain strong relationships with the existing customers to ensure their satisfaction and loyalty.
• Act as the primary point of contact for assigned customers, addressing their inquiries, concerns, and requests promptly and professionally.
• Manage customer contracts, renewals, and negotiations, ensuring contract renewals and changes are
  
  

completed on schedule.

• Identify chances for upselling or cross-selling additional items or services to existing clients on a proactive basis.
• Collaborate with internal teams to effectively meet the needs of customers.
• Develop a deep understanding of customers' businesses, industries, and objectives to provide tailored
  
  

solutions and value-added services.

• Conduct regular check-ins and business reviews with customers to assess their satisfaction, identify areas for improvement, and explore growth opportunities.
• Track and analyze customer metrics, such as usage, adoption, and satisfaction, to drive customer success and retention.
• Provide accurate and timely reports on customer activities, revenue forecasts, and account status to
  
  

management.

• Stay informed about industry trends, competitors, and market conditions that may impact customer accounts.
  
  

Qualifications

• Bachelor's degree in business, marketing, or a related field.
• Previous experience in account management, customer success, or sales.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving and negotiation skills.
• Strong time management skills.
• Knowledge of the industry services.
• Familiarity with CRM software.