The Client Relationship Manager (CRM) will be responsible for driving business success in Asia for our Legal Contents propositions with primary focus in China market. He/She will focus on client retention through close relationship management, training and client usage analysis. He/She will also be expected to identify and refer new sales by identifying potential up-sell opportunities on existing or new accounts, conducting face to face meetings, providing product and service demonstrations, negotiating and closing contracts.

About The Role

• Manage renewal sales opportunity and activity pipelines to ensure timely client outreach efforts and renewals to meet quarterly and annual retention sales and lead referral targets
• Build an excellent working relationship with wider CRM & Sales, Trainers, Operations, Order Management, Credit Control, Finance, Marketing and Proposition teams to fully understand products and value proposition and drive whole team approach to customer satisfaction and positive customer buyer journey
• Create strong, trusted relationships with both internal and external Thomson Reuters clients within Asia region via continuous onboarding, trainings or related engagements
• Host regional and segment specific webinar series for end-users to ensure customers are provided with additional education to fully optimize usage of our solution offerings
• Deal with client queries and issues, and redirect as appropriate regarding billing, product related questions about how a particular product works, what type of support is available, and other solution related enquiries in a professional and timely manner
• Demonstrate control over existing customer base, their usage patterns, challenges, cancellation threats etc by utilizing existing operating procedures to develop effective tracking and reporting on client retentions and customer satisfaction
• Provide timely, accurate and informative reports to senior management
  
  
  

About You

• At least 5 years of experience in managing client relationships, accounts and negotiations, particularly in China market
• Proficiency in Business Mandarin is essential as this role focuses primarily on China market
• Strong business acumen with customer-oriented mindset
• Strong verbal and written communication skills and technical aptitude
• Excellent organizational, project management, and time management skills
• Experience analyzing data, trends and client information to identify product or service growth
• Tech-savvy, proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and PowerPoint)
• Excellent interpersonal skill with ability to build authentic and long-term business relationships and deal effectively with relational challenges as they come up
• Flexible and able to adapt to changes quickly
  
  
  

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
  
  
  

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.