Location: Fort Worth, Texas

Remuneration: $85,000 USD + commission

Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, and South Africa, supporting our global clients in the accounting industry.

About the role...

You will manage an existing customer base and facilitate growth plans in line with the targets and goals set. You will do this with our Australian/NZ firms, enabling their growth through an offering of diversified solutions. You will be accountable for the protection and growth of share customer wallet, delivering positive expansion of recognized net retained revenue. This role will be provided ample training however is also highly autonomous with the need to be able to provide proactive solutions.

Growth

• Relationship based selling: develop a relationship with the client where you can regularly stay in contact and provide an update on market conditions and new offerings.
• Upselling products/services through every interaction with new or existing Business Services customers. Explore the vertical divisions with the clients to understand if they have staffing requirements in other departments.
• Plans: create plans to address client's business needs Retention
• Replacements: identify clients who have recently had staff resign and ensure that a replacement has been activated — replacement rate minimum
• Re-engagement: Working towards prevention of disengagement of clients and working towards re-engaging clients who have already disengaged

Relationship Building

• Extenal Clients: Research and build strong relationships with existing clients who have validated growth opportunities. Use every interaction as an opportunity to maximize the clients spend.
• Internal Relationships: Leverage off internal relationships to identify potential opportunities and historical data. Consult with management on business trends and future opportunities.

Qualifications / Skills

• Demonstrated experience in partnering closely with clients through a relationship style of account management.
• Ability to pick up systems quickly and efficiently — CRM experience essential.
• A proven track record delivering to deadlines in a fast-paced environment.
• A strong customer service focus. with excellent communication skills.
• High level of attention to detail and organisational skills.
• Generate sales among client accounts, including upselling and cross-selling.
• Strong time management skills — you enjoy juggling competing priorities.
• Ability to work autonomously and make decisions quickly.
• Pragmatism, sense of urgency. goal orientation and a drive to achieve.
• A desire for continuous learning and ability to pick tasks quickly Strong work ethic and team focus.
• Ability to think 'outside the square', and a good sense of humour.

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME: Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL: We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW: We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG: We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Visit us at: https://careers.toaglobal.com/

Join TOA Global and experience the difference!

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.