POSITION PURPOSE

Reporting to the VP of Logistics and Client Relations, the Client Relations Representative provides effective customer service by establishing a working relationship with customers through communication via email or telephone or in person with customers or company employees.

KEY RESPONSIBILITIES |

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·      Assists in maintaining and monitoring electronic data for established customers.

·      Monitors inventory and expedites delivery per customer requests.

·      Operates CRM, word processing and spreadsheet applications.

·      Generates correspondence to secure additional customer information to resolve customer issues.

·      Maintains detailed files for documentation.

·      Creates proposals, letters, quotes and miscellaneous correspondence when needed.

·      Answers sales calls and provides information as needed.

·      Handles the receipt and processing of customer purchase orders.

·      Processes change orders and RMA’s.

RELATIONSHIPS |

The Client Relations Representative is required to develop and maintain constructive relationships with multiple stakeholders.

Internal

·        Regional Sales Managers

·        Logistics Representatives

·        Shipping and Receiving Supervisors (Operation locations)

 External

·      GMA Customers

VALUE PEOPLE | WORK SAFELY

·      Demonstrate a commitment to the safety of GMA employees by promoting safety as a core GMA value.

·      Comply with Occupational safety and health legislation, obligations and acts consistently with the GMA Global Safety Policy and other company policies, procedures and guidelines.

LEGAL |

·      Comply with all federal, state and local government laws.

·      Comply with all GMA Group policies, procedures and guidelines.

SKILLS AND SELECTION CRITERIA | RELEVANT QUALIFICATIONS AND EXPERIENCE

·      1 year of Customer Service experience.

·      High School diploma/GED required (Associate degree in business related field preferred).

·      Ability to remain professional and courteous with customers at all times.

·      Excellent verbal and communication skills.

SKILLS AND SELECTION CRITERIA | ESSENTIAL SKILLS AND COMPETENCIES

·      Customer/Client Focus.

·      Communication Proficiency.

·      Organizational Skills.

·      Problem Solving/Analysis.

·      Technical Capacity.

WORKING CONDITIONS AND PHYSICAL DEMANDS |

·      Environment: Office environment.

·      Physical: Prolonged periods sitting at a desk and working on a computer.

·      Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment.

·      Hearing: Hear in the normal audio range with or without correction.

The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.