Company Overview:

Community‑Connect Home Care is a fast‑growing Bloomington based startup built on one promise “We are family helping family.” By joining us, you'll step into a company with true startup energy, where ideas move quickly from suggestion to implementation without red tape, and every voice is valued. Our supportive, family‑style culture means teammates listen to, celebrate, and uplift one another while delivering person‑centered services like ICLS, 245D care, skilled nursing, companionship, and medication management, that allow clients to live safely, independently, and meaningfully at home. As we scale, you’ll wear multiple hats, cross‑train, and advance right alongside the company, turning each day’s work into tangible impact for both the community and your own career growth.

Position Overview: 

Client Relations and Administrative Assistant will be the face of our company engaging with prospective clients, managing marketing initiatives, handling client intake, and supporting key administrative functions. You will play a hands-on role in growing our client base, strengthening our brand, and building internal operations. 

This role is ideal for someone who is self-driven, organized, and excited to help a startup company thrive. Bonuses will be provided based on company performance and individual contributions. 

Key Responsibilities: 

• Admin Assistance (onboarding & scheduling) 
• Monitoring emails/ lead site. Outreach to leads by telephone email and in-person to close deals 
• Communications (prep social media post) 

1. Admin Assistance (Onboarding & Scheduling) 

• Send “welcome” packets and collect new‑hire paperwork (I‑9, direct‑deposit, licenses). 
• Build each caregiver’s first‑week schedule, making sure shifts match client care plans and caregivers’ availability. 
• Flag no‑shows or last‑minute call‑outs and arrange coverage so clients aren’t left without care. 
• Additional administrative responsibilities may be assigned as needed to support departmental objectives 

2. Monitor Emails & Lead Platforms/Outreach to Leads (Phone, Email, In‑Person) 

• Call warm leads within one hour to gather basic care needs, budget, and timeline. 
• Schedule and conduct in‑home or virtual consultations with the Nurse Manager to finalize the intake process. 
• Enter detailed notes after each contact so anyone can pick up the conversation if you’re out. 
• Follow up at set intervals (24 hrs, 3 days, 1 week, up to 90 days) until the client signs or gracefully closes the file if they choose another agency. 

3. Communications & Social Media Prep 

• Draft 2–3 short posts per week (caregiver spotlight, client testimonial, senior‑care tip). 
• Lead marketing efforts to get different marketing material out for brand awareness 
• Monitor all social platforms 

Qualifications

• Associate’s degree in marketing, Communications, Business, Health‑care Administration, or related field ‑ or equivalent work experience
• 1‑2 yrs in client relations, sales, account management or medical‑office administration
• Hands‑on experience converting warm leads and maintaining a CRM or lead‑tracking tool
• Clear, upbeat verbal & written communication
• Customer‑centric mindset; demonstrates empathy with families & caregivers
• Strong time‑management; can juggle onboarding, scheduling, and outreach simultaneously
• Self‑starter comfortable with ambiguity in a startup