Customer Success Manager
About TrueFan AI: TrueFan AI is India’s leading AI-led platform at the intersection of celebrities, brands, and consumers. For over 4 years, we have been pioneering generative AI - creating 6.4+ million minutes of content in 175+ languages. We are the only AI platform to partner with 52+ blue-chip brands (Hero MotoCorp, Bajaj Finserv, Zomato, Cipla, ICICI Prudential, Adani Wilmar, Hamleys, Dainik Bhaskar, and more) and 100+ A-list celebrities including Aamir Khan, Kareena Kapoor, and Ranveer Singh. We were awarded the ‘Gen AI/ML Disruptor of the Year’ at the Amazon AWS Conclave 2025.
The Opportunity As a Customer Success Manager at TrueFan AI, you will serve as a strategic partner to our clients after their first project with us - ensuring they unlock the full power of our AI-personalized video platform, deepen their relationship with TrueFan AI, and scale their use cases - transforming one-off pilots into long-term, high-value partnerships. With our proprietary AI tech, CMOs can leverage just 20 minutes of shoot time with any celebrity and create -
1. Hyper-personalized videos for customers (with names, offers, location etc.)
2. Infinitely scalable AI content in 175 languages.
3. End-to-end video content for performance marketing ads If you want to be at the forefront of AI, creativity and marketing transformation, this is the opportunity to shape the future with us.
Key Responsibilities 1. Account Management: Own relationships with executive stakeholders (CMOs, Brand Heads), proactively align TrueFan AI solutions to their business objectives.
2. Growth and Renewal: Identify and execute upsell and cross-sell initiatives; secure renewals to grow account value. 3. Customer Advocacy and Enablement: Gather and relay customer feedback to Product, Creative, Engineering; Run training, best-practice workshops, adoption roadmaps with clients
4. Performance Monitoring & Risk Mitigation: Define and track account KPIs; flag at-risk clients; drive corrective actions.
What We Are Looking For 1. 3+ years in Customer Success or Account Management (SaaS/digital marketing/AI)
2. Proven record in enterprise adoption, retention, and expansion.
3. Strong commercial acumen and stakeholder management skills. A builder mindset - comfortable in high-speed, high-growth environments
Location: Gurgaon (Work from Office) Compensation: 1. Competitive fixed salary 2. Top-of-the-market performance-based sales incentives 3. ESOPs - so you grow with the value you create Ready to bring your customer success expertise to a category-defining platform?
Send your resume and a quick note about your proudest customer success win to [email protected].