Our West area investment client company is seeking to add a Client Operations Manager to their growing firm. The relationship between the clients and the service provided by our client is a high priority. They are looking for someone who can support the business with that commitment in mind. PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide ongoing service and operational support to branch office advisors and their partners
• Facilitate plan development and administration

• Gather client submitted financial documents/statements
• Organize relevant inputs
• Manage plan implementation
• Manage the Client Onboarding experience
• Prepare and process account opening paperwork
• Interact with clients throughout transition of accounts
• Identify, track, and follow up on outstanding items
• Serve as the primary point of contact for coordination of services (insurance, estate, tax, etc.)
• Update and maintain client data in relationship management and reporting systems
• Process client requests for transactions, distributions, and account maintenance
• Prepare plan/account updates for client meetings
• Respond to client inquiries on both operational and planning related topics
• Perform other service related or operational duties, as required
  
  

EXPERIENCE & SKILLS REQUIRED:

• 4 years of experience in a similar role required
• Grasp of financial services concepts including investments, retirement accounts, annuities & insurance, etc.
• Attention to detail, strong organizational skills, and thorough follow-up
• Ability to prioritize while working quickly and accurately
• Effective and concise communication skills
• Resourceful and proactive work style with strong sense of ownership
• Pleasant attitude and approachable demeanor
• Experience with SalesForce or other CRM preferred
• Proficient in Microsoft Office Suite and overall comfort with using technology