Client Relations Manager

Our team is committed to providing customers with a level of support that is second to none.

As a Victorian based compliance specialist for NDIS businesses, we are passionate about ensuring we provide our clients with the right tools and information so they can deliver the highest level of care to participants whilst successfully operating their business.

We offer a start to finish solution to the registration process for the National Disability Insurance Scheme (NDIS). We have a real focus and determination on changing and improving the Disability Sector (NDIS).

We are excited to be expanding and hope to find the right person to grow with us!

About the role:

• Assist clients through the registration process
• Ensure clients receive support and correct information to successfully start up their business
• Respond and diffuse customer complaints to ensure customer satisfaction
• Build long-term relationships with clients
• Schedule regular meetings with customers as per the process to ensure they are satisfied
• Respond to client’s email, call or messages within a suitable time frame
• Overlook client profiles to ensure all information uploaded to their file is accurate
• Support clients in selecting NDIS service categories and completing service list
• Undertake ongoing training to upkeep industry knowledge
• Monday to Friday, 9am-5pm hours
• Above award pay rate! $30 per hr + commissions + pay review after 3 months
• Office located in Tullamarine

What’s in it for you

• Competitive pay with potential ongoing and end of year bonuses!
• Ongoing training and support
• Friendly & supportive working environment
• An expanding organisation and industry with opportunities for growth
• No weekend or after- hours work
• Fantastic work culture that celebrates as hard as work!
• Interstate travel opportunities

Skills & Experience?

• Strong customer service focus & desire to put the customer first.
• Excellent problem solving & relationship building skills.
• Team player with a can-do attitude.
• Time Management Skills
• Experience using Pipedrive CRM is desirable but not essential
• NDIS Experience and knowledge

The role is located in Tullamarine, Melbourne, VIC (full time, on-site)

**Applications with Cover Letters will be highly considered