Job Title: Client Experience Manager
Location: Wortley, Leeds (LS12) will be required to work between various Yorkshire practices and be able to drive
Salary: £35,000 – £45,000 per annum
Job Type: Full-time, Permanent
About Us:
Yorkshire Dental Suite is renowned for its luxury dental care and VIP patient experience. Our mission is to redefine the dental visit by delivering a premium, patient-first approach that reflects the standards of five-star hospitality.
Role Overview:
We are seeking a Client Experience Manager to lead and elevate the entire customer journey across all touchpoints. This is a pivotal leadership role for a confident, polished professional with a background in premium hospitality or luxury retail. The ideal candidate will bring a passion for service excellence and have the ability to coach, develop, and inspire our front-of-house and aftercare teams to consistently deliver outstanding care.
Key Responsibilities:
- Oversee and enhance the full client experience — from initial contact through to post-treatment follow-up
- Develop and implement service protocols aligned with our luxury brand standards
- Train and mentor front-of-house and aftercare staff to uphold best-in-class service delivery
- Monitor team performance, provide constructive feedback, and support ongoing development
- Represent the brand with professionalism and ensure an impeccable standard of presentation
- Resolve client concerns with discretion, empathy, and effectiveness
- Work cross-functionally with clinical, marketing, and leadership teams to align service strategy with business goals
Requirements:
- Experience in luxury hospitality, premium retail, or another high-touch customer-facing role
- Proven leadership and team development capabilities
- Exceptional interpersonal and communication skills
- Confident, professional presence in a client-facing environment
- Passion for delivering exceptional and memorable customer experiences
- Highly organised, detail-oriented, and self-motivated
Why Join Us?
- Be at the forefront of redefining luxury service within the dental industry
- Join a dynamic, passionate team with big ambitions
- Take ownership of a key function in a growing, brand-led organisation