About the Role
We are seeking an experienced and highly motivated Client Executive to manage and grow strategic client relationships within the Retail vertical. This individual will serve as a trusted advisor to our enterprise clients, ensuring we deliver outstanding service, identify growth opportunities, and drive long-term partnership value.
This role is ideal for candidates coming from top-tier IT consulting firms who understand the complexity of enterprise systems integration and digital transformation initiatives, and brings a consultative, relationship-first mindset to help clients achieve their business goals through technology.
Key Objectives
Serve as the primary point of contact for strategic clients, addressing needs, concerns, and business priorities.
Foster and expand long-term relationships to build strategic partnerships.
Drive client satisfaction, ensuring the successful delivery of services and solutions.
Collaborate with internal teams (delivery, pre-sales, marketing, and leadership) to develop and execute tailored account strategies and plans.
Identify and drive upsell, cross-sell, and renewal opportunities to support account growth.
Maintain accurate records of account activity, performance metrics, and engagement milestones.
Key Responsibilities
Own the overall client relationship across service lines and solutions.
Lead regular project reviews with clients to assess performance, gather feedback, and identify new opportunities.
Collaborate with delivery teams to ensure commitments are met and expectations are exceeded.
Understand the client’s IT landscape, industry challenges, and digital transformation goals to offer consultative insights.
Work closely with sales leadership to shape go-to-market strategies and drive pipeline development within accounts.
Track and report on key account KPIs, risks, and opportunities.
Act as a voice of the client internally to influence product/service roadmap and delivery improvements.
Conduct regular status reviews, QBRs, and reporting on KPIs, project health, and client feedback.
Stay abreast of industry trends, client developments, and emerging technologies relevant to the client’s business.
Qualifications & Skills
10+ years of experience in the IT services or software industry, ideally with 3+ years in the Retail vertical.
5+ years of direct account management experience with enterprise clients, preferably in systems integration or consulting services.
Deep understanding of systems integration, digital platforms, cloud solutions, and enterprise IT ecosystems.
Excellent client relationship management and stakeholder engagement skills.
Ability to navigate complex client organizations and influence decision-making.
Strong business acumen with a strategic mindset and execution focus.
Exceptional communication, presentation, and interpersonal skills.
Detail-oriented with strong organizational and multitasking abilities.
Bachelor’s degree in Business, Engineering, Information Technology, or related field; MBA is a plus.