Responsibilities:

• Overall engagement management responsibility for one or more Financial Services Global Capability Centres (GCC)/ Global Inhouse Centres (GIC)/ Captive Organisations (CO)

• Establishing and developing trusted partner relationships with executive and senior technology and operations stakeholders in the client organization (i.e. typically at the C, C-1 & C-2 levels)

• Responsible for business growth by identifying, developing and solutioning for new business opportunities aligning with Iris’ capabilities and service offerings in the IT App Dev space

• Responsible for ensuring client success and successful realization of engagement outcomes through delivery of services and associated value-based differentiation

• Responsible for leading the portfolio to meet the defined quantitative (Financial and non-Financial) and qualitative KPIs while ensuring predictable and no-noise service delivery in adherence to agreed compliance standards

• Act as a Solutioning Champion in identified business domain and (or) technology and (or) engineering/ ways of working areas relevant to the client context to drive pre-sales/ solutioning within and outside of the portfolio

• Qualify new business opportunities and partner with the fulfillment functions to ensure timely staffing of projects

• Partner with enabling functions to ensure contractual and other execution related compliance requirements are met in time

• Partner with domain and technology practices to drive go-to-market and provide differentiated solutions and capabilities in core and emerging areas

• People Management responsibilities for a direct span of people at the lead/ manager/ senior manager levels

Must Have Skills & Experience:

• 14-18 years of experience in the IT services industry in account or engagement management roles

• 5+ years on experience in managing engagements with large, geographically distributed teams delivering Application Development and Maintenance projects

• Past experience working with Insurance, Transport, Supply chain, Logistic, Education domains.

• Prior experience of establishing and developing relationships at exec and senior stakeholders (C/C-1/C-2 levels)

• Consultative and solutions’ oriented with prior experience of structuring deals and defining solutions oriented delivery engagements

• Strong contractual & commercial acumen; prior experience of sales and (or) pre-sales with IT services firms

• Self-directed towards agreed KPIs/ goals combining creativity & individual ownership

• Very strong business communication, presentation, facilitation and negotiation skills

• Ability to troubleshoot and manage escalated service delivery issues and conflicts

• Ability to challenge status quo and drive continuous improvement journeys

Nice to have Skills & Experience

• Experience of setting up mid-large size IT service delivery portfolios and ramping them up to 80+ people

• Sound understanding and experience across diverse:

• Service Offerings - application development, maintenance, re-engineering, migration, etc.

• Different pricing models - fixed price, fixed capacity, time and material, etc.

• Engagement models - partner/ vendor managed, co-managed and client managed

• Awareness on current/emerging technologies and trends