Guardian Hawk Security, is currently seeking an experienced Full-Time Telephone Customer Advisor with experience as a Telephone Customer Advisor in the alarm industry, to join our team. A Telephone Customer Advisor is one of our leaders in customer satisfaction and the individual shall be required to make outgoing and receive incoming calls from customers; must address customer’s requests with professionalism while expressing enthusiasm and concern for their needs. The position requires a wide range of responsibilities and tasks as it relates to customer service and requires an individual who is highly motivated to create, maintain and increase customer satisfaction. Alarm industry experience a must. Must be computer savvy, able to learn new programs and dedicated to making this your career. Salary is based on experience and knowledge. Detailed Responsibilities: Must be ready to learn new computer programs and the alarm/security industry Perform all procedures as required to resolve customer problems and/or concerns Respond to incoming calls and monitor alarm activity Resolve alarm conditions promptly and accurately Must be able to multitask Make customer care calls as needed, as well as following up on previous inquiries Review customer’s account while the customer is on the phone, requesting payment when necessary Log all information on customer’s account accurately- notes extremely important Scheduling Generate sales lead to appropriate department or, when possible, generate the order over the phone Respond to customer requests to send information such as; alarm reports, instruction, booklets, duplicate invoices, Guardian stickers, signature sheets, Guardian marketing materials, etc. Learn to diagnose alarm system problems via telephone and create a service ticket only after exhausting all resources and expertise Able to multitask multiple/different situations at the same time Must be able to work independently and as an integral part of the team Perform all other duties as assigned On time is a must Must be willing and able to learn the security industry, including parts and how systems work. Experience Required Prior alarm company experience required Previous call center experience preferred Experience in resolving alarm conditions preferred Must be able to speak clearly Basic computer skills Must be able to type at least 25 wpm and pass a typing test in office What We Offer: After 90 day probationary period benefits are available and will be explained. Job Type: Full-time Pay: $20.00 - $23.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have reliable transportation? Are you willing to have a background check? Education: High school or equivalent (Preferred) Experience: alarm company: 1 year (Preferred) Work Location: In person