Our client is passionate about creating a more sustainable, transparent, and compassionate jewelry industry. Their mission-driven team is dedicated to offering exceptional products while fostering innovation, collaboration, and inclusivity within the workplace. Their team is now looking for a Client Advisor.

Salary/Hourly Rate

$23/hr

Position Overview

As a Client Advisor for jewelry, you will deliver exceptional, personalized experiences to customers across various platforms, including in-person and virtual appointments, phone calls, and live chats. You will guide customers through their purchasing journey, ensuring their needs are met and creating memorable experiences aligned with the company's luxury standards. This full-time, onsite position is based in the Fairfax VA showroom.

Responsibilities Of The Client Advisor

• Engage customers using expert product knowledge and sales strategies to provide tailored recommendations.
• Manage a high volume of sales leads via email, live chat, and phone calls, achieving individual revenue targets while maintaining a luxury service standard.
• Assist with post-sale services, including exchanges, resizing, and pick-ups.
• Confirm appointments and respond to customer inquiries in a timely and professional manner.
• Collaborate with leadership to review customer feedback and enhance the overall experience.
• Maintain a secure and welcoming showroom environment, adhering to company policies.
• Open and close the showroom as needed and utilize the company's ERP system for daily tasks.
• Represent the brand as an advocate for sustainability and ethical practices in jewelry.
  
  

Required Experience/Skills for the Client Advisor:

• Proven passion for delivering excellent customer service.
• Goal-oriented mindset with a track record of meeting or exceeding sales targets.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Team-oriented attitude with a commitment to shared success.
  
  

Preferred Experience/Skills for the Client Advisor:

• Previous experience in luxury retail boutique or high-touch customer service.
• Familiarity with CRM or ERP systems.
  
  

Education Requirements:

• High school diploma.
  
  

Benefits:

• Client-provided benefits available, upon eligibility.
  
  

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy .

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

Position ID: 155695