Job Title: Claims Operations Analyst

Duration: Contract to hire (7 months)

Location: Berkeley Heights, New Jersey 07922 United States

Pay: $42

***Due to client requirements this role is only open to USC or GC candidates***

 

Job Summary:

Project Details: 

Primarily focused on supporting the disputes process for certain Network transactions. Tracking, follow-up and communication on a daily basis with customers. Customers include the financial institutions, merchants, merchant processors and other internal groups. Assist with pre-arbitration and arbitration cardholder dispute cases as well as other Network back-office functions. This is an entry level position that provides an opportunity to learn more about debit payments in the United States; and subsequently increase responsibilities on the Network team.

This position supports Accel Network cardholder disputes—specifically card-not-present transactions—by helping reduce financial risk due to missing documentation. You’ll coordinate with merchants to collect and deliver dispute documentation to issuers and support arbitration and back-office operations for the company's Debit Network.

 

Must Haves

• Previous debit card dispute experience3–5 years of experience (education, military, or related work)
• 3 years of Microsoft Excel experience
• Strong attention to detail and organizational skills
  

 

Desired Skills

• Strong communication skills (able to interface with managers/directors)
• Process-driven mindset
  

 

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

 

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [email protected] // 908-393-8600