Job description The Junior Claims Consultant is responsible for coordinating and overseeing, managing and negotiating the settlement of the claim. The consultant is accountable for finalising the claim end-to-end and must have knowledge of Commercial and Personal lines products and be able to process motor as well as non-motor claims Responsibilities: · Register claims and appoint assessors · Manage claims in terms of claims SLA · Make decision regarding merit – indemnify or not · Negotiate settlement · Manage the salvage process (motor & non-motor salvage) · Detection of fraud and management of fraudulent indicators · Keep the operational system updated · Provide thorough and timeous feedback to the relevant parties · Complaint’s resolution Skill sets required: · Matric · NQF Level 4 – Full qualification (short-term insurance) as set by regulation · Regulatory Examination Level 5 successfully completed · Minimum 3 years’ claims handling experience (both commercial and personal lines) · DOFA confirmation from FSCA · Good verbal and written communication skills · Negotiation skills · Client service driven · Results & detailed orientated · Interpersonal skills · Team player · Good time management skills (planning and organising) · High stress tolerance & resilience · Analytical ability (reasoning & questioning) Job Type: Full-time