We are seeking a talented individual to join our Local Government Workcare Team at Marsh Australia. This role will be based in Brisbane, QLD office. This is a hybrid role that has a requirement of working at least three days a week in the office.

JLT Risk Solutions Pty Ltd is Australia’s trusted expert in the design and delivery of risk solutions for governments and their communities. We’ve been doing this for over 50 years and have the knowledge, expertise and passion for innovation. We’re continuing to change with the times too, so our clients stay protected. Always.

JLT Risk Solutions in Queensland operates under a long-term contract with the Local Government Association of Queensland (LGAQ) to manage Local Government Workcare (LGW) and provides financial, WH&S, rehabilitation and claims management services to LGW’s 65 member Councils under a group self-insurance licence.

This fantastic career opportunity requires you to determine and manage statutory workers’ compensation claims in a timely and effective manner in accordance with the provisions of the Workers’ Compensation and Rehabilitation Qld Act 2003. You will also contribute to the effective operation of the Claims Management Services to achieve the goals and objectives of the LGW Scheme. In our organisation, everyone gives and gets the kind of support that inspires us to perform at our best. When you are recognised and rewarded for jobs well done, you can open-up and look forward to growth and opportunity. We foster a culture of diversity and inclusion, where all people are respected for who they are, appreciated for their skills, and offered access to opportunity. Success is a team effort. Join us.

We will count on you to:

• Provide high-quality claims management services to scheme members.
• Manage statutory claims from determination to finalization, applying technical expertise on complex claims.
• Respond to all clients’ needs in a timely manner to meet customer service standards.
• Maintain the claims management system, including claim estimates.
• Ensure compliance with legislative requirements and ethical standards, liaising with stakeholders as necessary.

What you need to have:

• 2-3 years’ experience in a similar broking/operational role, preferably in an insurance related field
• Knowledge of the Workers’ Compensation and Rehabilitation Qld Act 2003.
• Demonstrated ability to make decisions, solve problems and establish work priorities, either while working independently or as a member of a team.
• Demonstrated ability to effectively liaise, communicate and negotiate with a wide range of personnel from public and private sectors.
• Effective computer literacy, including basic skills in MS Excel, Outlook & Word.
• Proven ability to apply lateral thinking to complex problems and negotiate workable solutions.
• Excellent written and verbal communication skills

What makes you stand out:

• Exceptional client service ability, with a knack for anticipating and exceeding client needs.
• Motivated self-starter focused on achieving results.
• Excellent attention to detail.
• Ability to recognize and solve problems creatively.
• Experience working with sensitive and confidential information.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.