This role is eligible to participate in Zenith's hybrid work schedule which provides the flexibility to work from home on select days of the week according to the in-office schedule established by regional executive leadership. Selected candidate must be able to report into the local branch office on a weekly basis. This role may report into either the Orlando or Sarasota branch offices. A Brief Overview Under general supervision, performs diverse and complex clerical duties requiring thorough knowledge and understanding of all applicable procedures and policies. Tasks require judgment and initiative. What you will do * Responsible for assisting examiners and management of assigned caseload by performing clerical functions according to the Zenith timeframes and guidelines. * Performs detailed telephone investigations and maintains disability status checks with physicians and policyholders as directed by examiner. * Arranges medical examinations; may send physician cover letter with assistance or approval of examiner, and compose routine narrative memorandums and letters as directed by examiner. * Prepares and types legal documents; Answers, Declaration of Readiness to Proceed, Compromise and Release, and other related forms and memorandums. * Makes disability and medical payments within given authority. * Inputs and monitors automatic disability schedule payments and cancellations. * Timely management of assigned tasks by systems diary. * Proficient use of computer to include Claims information, coverage, DWC notices and payment verification. * Word, Outlook Calendar, E-Mail, Performa, and Zeus knowledge required. * Calculate wage statements and make appropriate adjustments in the system. * Understands and complies with medical management protocols and standards. * May assume back-up in absence of examiner. * Assists in training of Claims assistants and other clerical personnel. * Works productively and harmoniously with others on a consistence basis. * Respond positively to direction and criticism of performance. * Consistently maintain professional and appropriate demeanor. * Perform other duties as assigned. Education Qualifications * High School Diploma Or equivalent required Experience Qualifications * Prior Workers' Compensation Claims assistant experience preferred. Basic technical workers' compensation Claims knowledge preferred. preferred Skills and Abilities * Strong verbal and written communication skills with emphasis on telephone communication required., * Strong math and reading skills required., * Meets all state regulatory standards regarding licensing, continuing education, and other requirements., * Bilingual skills preferred., * Strong skills in time management, organization, and problem solving required., The expected salary range for this position is $44,996.20 to $49,995.78. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level. Benefits * Medical, Dental and Vision Insurance * Flexible Spending Accounts * Paid Parental Leave * Life, AD&D and Disability Insurance * 401(k), Employee Share Purchase Plan (ESPP) * Education and Training Reimbursement * Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave * 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays * Employee Assistance Program (EAP) * For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/ Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly. Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant's criminal history until after a conditional offer of employment has been made. If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company. #LI-EF1 #LI-Hybrid