Description

JOB SUMMARY

The Claims Administration Supervisor (Call Center) will oversee the Claims Support department by managing its people and prioritizing and coordinating workflow. The department will consist of Claims Service Representatives, First Notice of Loss (FNOL) Representatives, and the FNOL Coordinator.

Hybrid/Remote – must live within 60 miles of our office headquarters in Tampa, FL

Essential Functions

• Supervise the day-to-day activities of the Claims Support Department
• Evaluate, coordinate, and prioritize the departmental workflow
• Hire, train, and mentor new associates
• Monitor and improve upon the quality output of the department
• Establish and report team metrics
• Perform regular and ad hoc reports and presentations
• Communicate concisely with other business groups in the organization
• Support representatives with difficult cases or system troubleshooting
• Regularly liaison with management and other shareholders
  
  

Required Skills & Experience

• A minimum of 2 years' Call Center experience
• Excellent customer service skills
• Proven staff management and development abilities
• Analytical capabilities
• Clear, concise oral and written communication skills
• Ability to multitask
• Experience with Ring Central a plus
• Intermediate-level competency in all Microsoft Office products, particularly in Excel
  
  

EDUCATION & TRAINING

• Bachelor’s Degree preferred
  
  

Experience

• At least two years in a supervisory role, preferably in an administrative, insurance claims, or call center capacity. Preferred experience in workload management.
  
  

LICENSES OR CERTIFICATIONS

• Current 6-20 license or the ability to obtain one within 60 days
  
  

HYBRID WORKING & COLLABORATION WEEKS

To foster HCI’s commitment to creating a collaborative work environment, remote workers will be required to report to a central office location for one week every quarter for collaboration, team building, and educational exercises. Attendance during collaboration weeks is a vital component of our team culture, and therefore mandatory unless exceptions are approved through Human Resources. Additionally, employees may be asked to report to the office outside of collaboration weeks as project requirements, team meetings, or other organizational needs that necessitate in-person collaboration occur.