Job Description

Why Chubb?

At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service.

Join Chubb for a rewarding career where our core values—excellence, integrity, and respect—guide every decision we make. Be a part of a dynamic team that is dedicated to protecting what matters most and making a positive difference in the lives of our clients and communities. Together, let's shape a safer, more secure world.

Overview: We are currently seeking a Claim Center Operations Representative to join our North America Claim Operations Team. This position will report directly to the Claims Operations Manager and will be responsible for providing essential support to the claims process. The candidate must work from one of our Claim Centers in Phoenix, Arizona or O'Fallon, Missouri. You will play a crucial role in supporting our claims adjusters and their leadership. This in-office position involves a variety of duties that are critical to the smooth operation of our claims process. You will assist with administrative duties, conduct research, route inquiries, and contribute to the overall success of the Claims Operations team.

Location: Claim Center locations: Phoenix, AZ or O’Fallon, MO

Key Responsibilities

• Manage high-volume work requests while ensuring adherence to service-level agreements and turnaround time expectations, this includes accurate documentation of actions in the respective systems & databases.
• Ability to adapt quickly to new processes and technology, which can include maneuvering between multiple system applications confidently to find information.
• Serve as a point of contact for internal stakeholders and business partners regarding claim operations-related inquiries. At times, this may require engaging with external and internal customers or business partners to help resolve service issues as needed.
• Support the Claims Operations Manager in executing on workflows to improve quality and minimize errors for support services. This includes identifying and suggesting opportunities for process and workflow optimizations, resource allocation, and technology enhancements.
  
  

Qualifications

Experience & Education Requirements:

• Strong ability to work collaboratively within a team environment
• Advanced analytical abilities using logical practices to resolve work requests
• Basic understanding of administrative-type work and workflow management.
• Effective communication skills that foster collaboration and support team objectives.
• Proactive approach to problem-solving and willingness to take initiative.
• Experience in an insurance claim support environment is helpful
• High school diploma or GED required.
  
  

Competencies

• Problem Solving: Approaches challenges logically and breaks down complex issues into manageable parts. Identifies root causes and develops insights to address problems effectively.
• Continuous Learning: Shows a strong desire to grow professionally by acquiring new skills and knowledge. Actively seeks out learning opportunities and embraces challenging assignments for personal development.
• Initiative: Proactively goes above and beyond job requirements. Works independently to meet objectives on time and is motivated to make a positive impact.
• Adaptability: Adjusts efforts in response to changing circumstances and is open to new ideas. Effectively prioritizes tasks and navigates uncertainty with ease.
• Results Orientation: Focuses on executing plans and achieving outcomes. Demonstrates perseverance in challenging situations and takes responsibility for results.
• Values Orientation: Embodies and promotes company values, acting ethically and with integrity. Collaborates effectively with others and fosters a team-oriented environment.
  
  

Company Benefits Highlights

At Chubb, we provide our employees with best-in-class benefits to support their physical, emotional, and financial goals and well-being. We foster a collaborative and inclusive culture with the flexibility to support our employees' needs. Our comprehensive benefits package includes:

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage starting on your first day of employment
• Health savings account (HSA) and flexible spending account (FSA) options
• Generous paid time off (PTO)
• 10 paid holidays each year
• Up to 9% 401(k) contribution from Chubb
• Tuition and education reimbursement to support lifelong learning
• Professional training and development programs
• Stock options for eligible employees
  
  

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.