Title: Cloud Engineer II, Citrix

Position Type: Contract 4-5 Months

Location: Raleigh NC 27603 / Onsite

Flexibility to work alternative days and shifts as needed.

Willingness to work on a 24x7 on-call rotation schedule.

JOB DESCRIPTION

Maintain multiple customer environments. Update and Manage ticket backlog based on internal policies.

Crisis Management - Identify and escalate any high-priority issues to the next level.

Provide customer-first experience by utilizing phone calls, emails, and the ticketing system to manage cases..

QUALIFICATIONS:

Manage VDI environments: Citrix, AVD

Certificates: CCA-V

Advanced Windows management

Active Directory

Server Optimization

Intermediate Citrix (XenApp) LTSR 1912, 2203: PVS, Storefront, Director, Session Host, Base Image, NetScaler, UPM, Citrix Policies.