Overview:
This position will be responsible for all areas of ticketing for Channel 24 from on-sale through settlement. This includes managing and scheduling support staff as needed. In addition, this position will actively support venue administration and maintenance in tandem with the General Manager. This position is expected to be the show box office manager on weeknights. Weekend shows will be staffed in addition to this role. This job description is a general overview of this position at this time. However, the duties and responsibilities herein described will be changed from time to time as the company grows and takes on ticketing at various venues and festivals in the Sacramento and surrounding markets. The person fulfilling this position should be flexible to accommodate the needs of the department and growing company.
Box Office responsibilities include but are not limited to:
-Serve as the main interface with Ticketmaster and troubleshoot all ticket issues.
-Compile and email the daily ticket counts at the same time every day (M-F) before noon.
-Work the box office during night show box office Monday-Friday if there are events occurring.
-Review the box office reports from the night shows.
-Coordinate with VIP packages and fan advisories
-Responsible for all cash that comes into and goes out of the box office. Note: Channel 24 will be cashless so there will be minimal cash flow needs.
-Managing box office inventories & reordering (ticket stock, wristbands, drink tickets, credit card paper, etc.)
-Maintaining the box office equipment, including the computers, computer printers, ticket printers, ticket scanners & credit card machines.
-Maintaining a clean and well organized box office workspace for patrons and staff.
Additional ticketing responsibilities include but are not limited to:
-Build & manage all confirmed shows in Ticketmaster & Venue Database.
-Manage all ticket requests for Channel 24 (including knowing when to close a guestlist, when a show should be no comp, etc).
-Manage, maintain & execute all label and fan club ticket holds and buys.
-Manage, maintain & execute all internal ticket buys.
-Manage & schedule the box office staff.
-Hire and train new box office staff as needed.
-Available by phone after hours for questions and emergencies.
-Available to work late and help with high profile shows.
-Work with the booking department on Pollstar, Billboard, NACPA reporting.
-Work with the marketing department to manage ticket giveaways and house photographer lists.
-Work with the sponsorship department on maintaining any ticket banks.
Venue Admin responsibilities:
Available to the General Manager to perform any administrative duties that are necessary. These duties will include, but are not limited to:
-Ordering equipment, furniture and supplies for the venue.
-Maintain a well-stocked inventory of office supplies.
-Compiling, editing, and fulfilling all artist contracts to be executed by various agencies.
-Sending deposits and settlement amounts via WIRE, ACH, or check to various artists or agencies - at the directive of GM.
-Light/typical admin work (filing, building and managing spreadsheets, etc).
-Assist with keeping an inventory of and ordering staff gifts and Channel 24 merchandise.
-Help to plan staff parties, (including sending /creating coordinating invites & managing responses)
-Field and properly direct the info@ emails.
-Answer the phone.
-Receive deliveries.
-Maintain a box of left credit cards/IDs.
-Send out staff emails/announcements as necessary.
-Maintain staff contact sheet.
-Manage ADA seating requests.
-Maintain account credentials/logins (for shipping/FedEx, Office Depot/Staples accounts, etc).
-Being in direct communication with the GM about the club’s physical function and being present to help direct repairmen or receive deliveries if required.
Qualifications:
-At least 2-3 years of relevant work experience in box office setting, preferably in the music industry.
-Ticketmaster (TM1, Sales & Host).
-Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Google Suite (Drive, Docs, Sheets, Slides).
-Adobe Cloud Platforms preferred.
Skills / Experience:
-Knowledge of the music industry and passion for live music.
-Must have the ability to work in very busy and high stress situations while maintaining grace and composure.
-Excellent organizational, research, and project management skills.
-Ability to work both independently and as part of a team.
-Exceptional communication skills and a professional, fun, friendly attitude
-Must be extremely flexible to work long hours, nights, weekends and holidays
Compensation & Benefits Package:
-SALARY: $68,500 - $75,000 (commensurate with experience)
-Health Insurance (includes Vision & Dental)
-401K
-Paid time off (PTO) sick and vacation days
-Life Insurance
-FSA (flexible spending account)
-Short-term disability
-Long-term disability
-Employee assistance programs
-Work from home options
-Paid holidays provided by our policy
Another Planet Entertainment is committed to producing events and concerts with an independent, forward-thinking approach. Our team is composed of talented, driven individuals that are passionate about music and live events.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.