Change Management Consultant

Location: Saint Paul, MN (Hybrid)

Job Description:

Change Management Consultant to assist with the Organizational Change Management (OCM) and user readiness activities for Enterprise Asset Management System (EAMS) implementation project under the Business Process Systems Integration (BPSI) program.  The role of the Change Management Consultant is to develop strategies for affecting change, controlling change and helping adoption to change for their assigned projects.  They will also have hands-on planning and execution of OCM activities including, but not limited to, sponsor & stakeholder engagement, change impact analysis, communications, learning support, and resistance management.  This resource will receive direction from the BPSI Program Change Manager to ensure alignment with the overall program activities and direction.

Requirements of the role:

• Drive planning, execution and tracking related to project level change strategies that support the organization's vision and goals for the outcome of assigned projects.
• Ability to conduct stakeholder analysis to include a report identifying key stakeholders, their level of awareness, and strategies to engage and communicate with them working with Project Steering Team.
• Skilled at identifying change impacts by role and stakeholder groups through current state assessments that will include identification and evaluation of what is going to change and the success factors for the changes.
• Skilled at creating and executing change strategies enterprise wide and ensuring minimized resistance and positive individual behavior change. Identifying potential sources of resistance, developing strategies to mitigate resistance, and identifying resources to address resistance.
• Grounded in results-based approaches and utilizing stakeholder readiness assessment data to engage impacted audiences (leadership to front-line) related to both processes and technical systems involved in the projects.
• Effective at building sponsorship coalitions which result in shaping and sustaining stakeholder behavior.
• Collaborate with internal Communication department to create a detailed communication plan that will deliver a unified communication approach to inform stakeholders across the Council to include messaging, audiences, channels and schedule.
• Strong communicator across organizational levels utilizing a variety of communication to develop and deliver multi-mode communications that concisely convey a clear understanding of the message to different audiences.
• Establish and manage a network of change champions/advocates who can help build desire for change by providing support, answering questions and promoting enthusiasm to extend the reaches of the project into stakeholder environments.
• Identify metrics to measure the success of the change and create a plan to track progress. Establishment of metrics and to track the effectiveness of the change and its long-term sustainability.
• Develop "get-to-green" plans to bring readiness back on track when needed, conducting readiness checks throughout life cycle.
• Consulting on training design, development and delivery to ensure the employees acquire the necessary knowledge and skills.
• Develop and execute a sustainability plan to ensure that the changes are embedded and sustained over time, ensuring that they become part of the organization's culture.
• Conduct a post-implementation review to assess the success of the change initiative, gather feedback, and identify lessons learned.

Additional Skills:

• Skilled in Prosci Change Management model using the ADKAR framework or a comparable process.
• Experienced with very complex change situations in a matrixed environment, with multiple workstreams.
• Demonstrated experience working with large EAMS or other Enterprise Resource Planning projects.

Required Skills:

• Minimum of five (5) years of experience in a Lead Change Management role
• Certification in a Change Management methodology such as Prosci Change Management model using the ADKAR framework or a comparable process.
• S.or B.A. Degree
• Demonstrated experience working with large scope Enterprise projects and/or programs.
• Demonstrated experience working on Enterprise Asset Management system projects and/or programs.
• Demonstrated skill in developing and maintaining project documentation, including writing change strategies, communication plans, training plans, risk assessments, status reports and all other required program/ project documentation.
• Develop and deliver multi-mode communications that concisely convey a clear understanding of the message to different audiences.
• Working independently and/or in a team environment may be required for some engagements.