Job Title: Center Manager

Location: Madinaguda, KPHB, Gachibowli & Mehdipatnam

Reports To: Operations Head / Regional Manager

Job Summary:

The Center Manager is responsible for overseeing the daily operations of the diagnostic center, ensuring smooth workflow, high-quality patient service, staff management. The role demands strong leadership, operational excellence, and customer service orientation.

Key Responsibilities:

• Operations Management:
• Ensure smooth and efficient day-to-day operations of the center.
• Monitor workflow and optimize resource utilization.
• Oversee maintenance and calibration of diagnostic equipment.
• Ensure compliance with health and safety regulations.
• Staff Management:
• Supervise, train, and motivate a team of technicians, front desk staff, and support staff.
• Prepare staff duty rosters and manage attendance.
• Conduct periodic performance reviews and training sessions.
• Customer Service:
• Ensure excellent patient care and satisfaction.
• Handle patient queries, complaints, and feedback effectively.
• Maintain high standards of hygiene and comfort in the center.
• Inventory & Financial Management:
• Monitor stock levels of consumables and place timely orders.
• Manage cash flow, billing, and petty cash handling at the center.
• Ensure accuracy in financial reporting and daily reconciliation.
• Quality & Compliance:
• Maintain proper documentation and records.
• Ensure compliance with NABL, ISO, and other accreditation standards.
• Adhere to biomedical waste management and other statutory regulations.

Qualifications:

• Bachelor’s degree in healthcare management, Life Sciences, or related field.
• MBA/PGDM in Hospital Administration (preferred).

Experience:

• 2-3 years of experience in healthcare operations, with at least 2 years in a supervisory or managerial role in a diagnostic center, hospital, or healthcare setup.

Skills Required:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.

Proficient in MS Office and diagnostic center management software.