Job Description

Responsible for assisting F&B Leadership by performing various office support duties (clerical, secretarial, and administrative) to ensure office operates efficiently; generates specific reports and initiates a variety of special projects, including retaining new and existing clients and creating banquet event orders (BEOs) for banquet reservations

Schedules appointments with perspective clients and greets upon arrival.

Leads property tours and shares other features and amenities of Belterra Park.

Provides pertinent information to perspective clients including menus, pricing, AV, rentals, and room rates.

Receives, answers, screens, and routes all banquet sales phone calls and uses appropriate message display.

Makes prospect calls for new business as assigned by leadership.

Performs clerical work as assigned, including maintenance and holding of documents or files.

Generates BEOs and contracts, which accurately reflect client’s request and submits for final approval from F&B Leadership .

Communicates and follows through to ensure that all changes are being fulfilled according to the client’s specifications for upcoming events.

Types correspondence, memos, file documents, etc.; copies and distributes such documents to proper recipients.

Prepares reports and/or special projects, which may include prospect logs, lost business logs, data collection, coordination, final copy preparation, distribution, etc.

May perform time and attendance and supply ordering duties for assigned department.

Liaison between client and Banquet/Culinary Team, specifically ensuring all complaints and requests are handled efficiently, professionally and in a timely manner.

Liaison between client and other in-house departments.

Provides general administrative support to guests i.e. making copies, collating meeting materials, sourcing office supplies on short notice, taking messages and delivering to guests in meeting rooms.

Attends Weekly BEO Meeting and keeps minutes of meeting.

Designated point of contact for all internal/external events and responsible for coordinating room reservations, set-up, F&B requests, and partnerships with other in -house departments.

Communicate group sales calendar to keep all aligned on a weekly basis.