General Purpose of Job A Catering & Event Assistant is responsible for administrative, clerical and customer service support for the sales team, assisting them with all daily office duties and general administrative tasks associated with sales and full- service catering & event services for off-site events throughout Southern California, and events taking place at our preferred, exclusive and partner venues. Essential Duties and Responsibilities Uphold the high standards of 24 Carrots’ handbook and Represent and uphold the 24 Carrots core values: Trustworthiness, Collaboration, Service Excellence and Responsible for providing administrative support to the sales team in the service of existing and prospective clients. Provide excellent customer service to clients, assisting as needed throughout the planning process, day-of at their event, and/or following the event ensuring customer satisfaction and retention. Assist with client communications as needed, taking client calls and responding to client emails in a timely manner. Assist with data entry and contract/BEO revisions, ensuring that all details are Communicate and distribute all event information to appropriate internal staff and managers, working directly with all other departments to ensure all event details are accounted for. Process correspondence (internal & external), proposals, contracts, and BEOs accurately, and in a timely Create and distribute menu signs for all daily Work directly with the accounting team on client billing and invoice Manage outsourced vendor services for events, including placing/confirming orders, communicating event details, and processing invoices in a timely manner. Work with a sense of urgency and duty to actively complete work assignments with detail, accuracy, and a focus on the customer experience. Other duties as assigned by the Director of Sales Supervisory Responsibilities None. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional, enthusiastic, responsible, and dependable team player Highly organized with meticulous attention to detail Can work well under pressure Excellent verbal and written communication skills with the ability to prepare and deliver clear, concise reports and presentations that are understandable by the target audience Project management experience with the ability to manage on-going multiple priorities Exceptional customer service skills Self‐motivated, takes initiative and willing to acquire new skills Willingness to work in a collaborative environment with co‐workers from diverse technical backgrounds Ability to plan, service and supervise a variety of events with the assistance and cooperation of other staff members Ability to anticipate equipment and other logistical needs for individual events Proven ability to deal in a professional and cordial manner with the public attending events Ability to quickly identify and resolve problems Ability to function independently and intuitively in a fast-paced environment Strong logic and reasoning skills to identify strengths and weakness of alternative solutions and approaches to issues as they arise Ability to exercise sound judgement and make proper decisions in handling incidents at all types of events Ability to compile and maintain records pertaining to events Ability to manage confidential information and maintain its integrity Strong computer skills that include proficiency with MS Office and Google applications High level of personal hygiene Current California Food Handler’s card required Local travel is required Education and/or Experience College degree in Business Administration, Marketing, Management, Hospitality or other business- related field. Bachelor’s degree preferred. Minimum 2 years of experience within the hospitality industry, or experience working in a similar role focused on customer support. Basic knowledge of catering, event coordination and General interest in food, menu design, and creative event Experience in working in a computer environment utilizing Microsoft Word, Excel, Reliable transportation and clean driving record