Job Title: Case Manager - TACE

About Us

San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) providing culturally competent, high-quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco’s Tenderloin neighborhood and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect!

About You

• You focus and center your work around giving a high level of service.
• You are empathetic, responding to any situation with compassion and curiosity.
• You are driven by your own internal integrity as well as that of the agency.
• You have a justice and equity mind-set. 
• You feel that everyone deserves dignity and respect. 
• You pay attention to details no matter how big or small.
  
  

Program Summary

The function of TACE (Tenderloin Area Center of Excellence) is to provide continuous, seamless access to quality primary medical care and critical support services for “severe need” and “special populations” who are under-served. Targeted populations include homeless and marginally housed residents of the San Francisco’s Tenderloin neighborhood, including residents who are active substance users, veterans, residents coping with mental illness, sex workers, transgender individuals, non-English speaking residents, gay males and their non-gay identified sex partners. A key goal of TACE is enhancing HIV prevention services for members of these defined populations already living with HIV/AIDS and supporting them in developing skills and behaviors to prevent the spread of HIV/AIDS to their sexual and drug using partners. TACE staff provide case management, care navigation, drop-in services, and weekly groups. Tom Waddell Urban Health Center provides on-site psychiatric support and medical services.

Role Summary

The Case Manager Level I is responsible for providing psychosocial assessments, coordinating medical care plans with primary medical and behavioral health providers, health education, supportive counseling, crisis intervention, benefits advocacy, and coordinating services within their program as assigned by their direct supervisor. Direct client work and interaction will be done both in the field and at the office.

Essential Duties

• Intake and assessment of new clients
• Case management and advocacy services for clients
• Basic HIV treatment education and advocacy, as well as general health education
• Supportive counseling and the formulation of service goals with clients
• Conducting individual counseling sessions focused on risk reduction
• Providing referrals to external services and monitoring the status of those referrals.
• Completion of necessary documentation in a timely manner, including UOS reports and treatment plans
• Participation in biweekly case conferences, monthly staff meetings, and in-service training
• Participation in, and compliance with, agency quality assurance, peer review, and clinical consultation
• Collaboration with Care Services Team to identify new clients’ needs and develop programs accordingly
• Client outreach and navigation as needed
• Provide support during morning drop in, groups, and department events.
• Other duties and tasks as assigned
  
  

Minimum Qualifications

• BA in a health sciences or social work-related field or AAA/CMH/CHW or comparable work experience
• One year experience providing counseling, advocacy, education and service coordination and/or outreach work to disenfranchised communities
• Knowledge of HIV /AIDS, STIs, substance use, mental health, social service, and probation system
• Familiarity with issues in communities of color
• Knowledge of harm-reduction philosophy, client-centered counseling, motivational interviewing techniques, and trauma informed care.
• Strong verbal and written proficiency in English
• Experience working with diverse sexual/gender orientations, the homeless, limited English speakers, and/or multiple-diagnosed individuals
• Demonstrated excellence in attendance and reliability as well as interpersonal, organizational, verbal, and written communication skills
• Familiarity and experience with Microsoft Word and Outlook programs
• Detail-oriented with strong follow-through skills and respect for detail
• Must be able to sit, stand, and walk for extended periods of time
• Must obtain TB clearance (within past 12 months) and complete background check upon hire.
• Current with vaccinations including latest Covid-19 vaccine with at least one booster, and seasonal flu, and able to provide proof.
• Must be adaptive, flexible, and a team player
  
  

Preferred Qualifications

• Experience working in an FQHC or other type of Community Health Center.
  
  

Benefits

• Competitive compensation
• Comprehensive health, vision, and dental insurance
• Company sponsored life, and long-term disability insurance
• Generous paid time off including paid holidays
• Company-sponsored retirement plan
• Opportunities for professional growth and development
  
  

EEOC Statement

San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.