What To Expect
As a Case Manager in the Litigation Department, you will be responsible for managing, evaluating, negotiating, and settling consumer cases for both vehicle and energy products. This role requires you to work in an autonomous capacity, but also closely with diverse stakeholder groups such as litigation attorneys, paralegals, and other relevant business partners, to resolve high-risk consumer cases. You will be engaged in various aspects of pre-litigation correspondence including those with customers, attorneys, and regulators.

What You'll Do

Manage high-volume pre-litigation consumer cases and evaluate case merits with legal, financial, and customer experience considerations

Negotiate favorable outcomes through expert understanding of Tesla products and contracts, liaising with attorneys and customers

Appear on behalf of Tesla and/or prepare witnesses and draft legal documents for small claims cases and lemon law warranty arbitrations, regulatory body complaints, and settlements, including manufacturer responses and statements

Develop and manage relationships with regulatory bodies regarding consumer issues

Maintain professionalism in all interactions with colleagues, customers, attorneys, and regulators

Collaborate with diverse stakeholders to provide insights and make practical business recommendations

Champion process improvement by identifying opportunities to streamline workflows based on litigation trends

What You'll Bring

Bachelor’s Degree and/or 4+ years in litigation, customer service, or related position

Experience working under pressure in a fast-paced environment while consistently meeting standards for productivity and quality

Demonstrates ability to work as a flexible and effective team member

Exceptional interpersonal communication skills, both written and verbal

Deadline-driven and ability to multitask

Data analysis, problem solving, and project management skills

Demonstrates strong leadership skills (i.e., ability to take charge, has confidence to interact with all levels, can set objectives, will drive results and is a team player)

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

$64,000 - $150,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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