ORGANIZATION: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead the effort to eliminate homelessness. We currently operate in Contra Costa, Solano and Sacramento counties. MISSION: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency. PURPOSE of ROLE: This position assists and aids program participants with effectively setting, managing and attaining their goals to become self-sufficient and financially independent whether through employment or assistance with social services. The Case Manager may perform home visits, work a flexible schedule, and must be willing to accommodate participants who are available only during the evening or on weekends. RESPONSIBILITIES: INTAKE & ASSESSMENT * Screen prospective program participants for eligibility. Provide complete information regarding program services, expectations, rights and responsibilities. * Obtain and review necessary case acceptance authorizations/consents including income verification and other documentation to determine eligibility for program and services; review with supervisor. * Complete assessments including HMIS Intake, VI-SPDAT, and Housing Retention Assessment and use information to evaluate participant strengths, needs, and risk indicators. CASE PLANNING & MONITORING * Conduct interviews, access resources to gather information for factual base on which to formulate a plan. * Critically analyze information gathered during assessment phase and apply in the formulation of a plan. * Demonstrate knowledge and understanding of participant health and social presenting risks and apply appropriate risk stratification. * Convey knowledge of health and/or social service delivery model to participants. * Establish participant goals based on appropriate resource utilization, participant consensus, and level of care and services required. * Document accurately in established record system. * Communicate participant care plan with support staff. * Provide timely completion of all case planning and implementation activities. * Apply effective follow-up dates to care plan interventions. * Perform routine comprehensive, independent reassessment of participant status and progress toward achievement of plan goals. Make adjustments in writing as appropriate. * Utilize existing community resources in providing care/services to meet goals. * Follow agency procedures to link with other SHELTER, Inc. services and staff supports. * Pro-actively promote appropriate adjustments in the care plan to enhance outcomes when situation is static or regressive * Maintain accurate, up-to-date documentation in the established case management record system. * Communicate changes in eligibility for services and financial assistance during program participation verbally and in writing. * Act in accordance with laws and procedures governing confidentiality, release of information, consent, domestic violence reporting, mandated reporting, etc. * Plan for, review with participant, and conduct appropriate closure of cases against specified criteria when resulting from program completion or voluntary exit. * In case of involuntary discharge/termination, or other adverse action, work with program manager to ensure all procedures are followed. * Provide post-placement and/or post-exit support as indicated by program or participant needs. * Maintain post-placement contact with participants to document housing status at 1, 2, 3, 6, 9, and 12 months after participation. * Participate in internal and external case conference/case coordination meetings. * Keep current on best practices in the social services and housing placement fields. * Connect and maintain liaison to internal and external service resources. * Carry a caseload of 20-50 (as determined by service type) households in need of housing assistance, maintaining regular contact with program participants, other service partners, etc. * Share information with program participants related to personal/family budgeting and financial management, including support with filing tax returns, filing for Earned Income Tax Credit, banking and credit repair. * Help program participants connect to public and private service resources available to assist them in attaining their stabilization, and follow-up on referrals to encourage participants forward momentum/progress. * Ensure participant(s) minor children are enrolled in school and other services. * Regularly report to supervisor on challenging issues that arise in participants progress, presenting recommendations for service transfers, discontinuances or extensions. * Participate in the process of preparing progress reports for internal and external customers as directed. * Complete/attend trainings as required and to enhance skills. DATA & DOCUMENTATION * Follow established procedure for opening service file. * Keep all relevant service data up-to-date in HMIS system and maintain case files in accordance with applicable guidelines, completing data entry immediately or no later than within 24 hours of service interaction. * Comply with data integrity and security policies. * Meet data quality standards by reviewing discrepancies in data received, verifying accuracy, requesting clarification and advising supervisor of issues related to data. * Other duties as assigned EXPECTED PROFICIENCIES: * Knowledge of social service resource systems and self-help intervention strategies. * Independently counsel populations of mental health, substance abuse, homeless individuals * Knowledge and skills in handling substance abuse and mental health issues. * Knowledge of public benefits and financial resources available in the community. * Ability to successfully develop relationships utilizing motivational interviewing techniques. * Crisis intervention and conflict resolution skills including use of motivational interviewing, harm reduction approach, and trauma-informed care. * Knowledge of family budgeting and money management. * Thoroughness and accuracy with data collection, entry and quality control in a web based database. * Patience/tolerance and tact/diplomacy. * Knowledge of family budgeting and money management. * Clear/firm-yet-flexible boundaries, consistent energy level and positive demeanor. * Thoroughness and accuracy with data collection, entry and quality control in a web based database. * Professionalism: high level of integrity and strong ethical values show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information. * Strong oral/written communication and listening skills. * Self-motivated and accountable for work time and other agency resources. * Quality control: demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. * Well organized: able to effectively manage multiple assignments to meet project deadlines. MINUIMUM QUALIFICATIONS: * Bachelors degree in social services or related area, certification from a four year program in related area, and/or a combination of education and experience that demonstrates a capacity to help people coming from crisis situations and traumatizing circumstances to develop self-sustainability. * Experience working with low income and/or homeless populations. * Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel) * Proficient typing skills. * Ability and willingness to work flexible hours to accommodate participants available during the evening or on weekends. * Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc. * Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.s automobile coverage. * Must successfully pass a criminal background check. PREFERRED QUALIFICATIONS: * Masters Degree with emphasis in social services, psychology or related fields * Experience working with people in low-income subsidized housing arrangements and/or supportive housing programs. * Bi-Lingual English Spanish Benefit Package Includes * 18 days of Paid Time Off to start, stepping up to 25 days over 8 years (vacation, sick, personal) * 15 paid holidays including your birthday! * Tuition reimbursement * Medical insurance Fully paid employee coverage of at least three plans and 50% of dependents premium (Kaiser, Sutter Health and Anthem Blue Cross) * Dental Fully paid employee coverage and 50% of your dependent's premium * Vision Fully paid employee coverage and 50% of your dependent's premium * Flexible spending account * Group term Life insurance and Accidental Death & Dismemberment Fully paid employee coverage * Long-term disability insurance Fully paid employee coverage * Employee Assistance Program * Voluntary Pet Insurance through Wishbone Pet Insurance * Voluntary Aflac insurances * 403b Retirement Plan with matching contribution