Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Tuition assistance
• 401(k)
• 401(k) matching
• Opportunity for advancement
• Training & development
• Vision insurance
  
  
  

Case Manager

Division: Shelter and Housing

Location: Pittsfield, MA

Schedule: Full-time

Compensation: $21.00/hour

Position Summary

ServiceNet is looking for a compassionate and forward-thinking Case Manager to join our team at Our Friends Shelter. In this role, you will help individuals and families experiencing homelessness build the foundation for long-term stability. Through direct support, advocacy, and collaboration, you will assist guests in accessing essential resources as they work toward permanent housing.

Key Responsibilities

• Conduct comprehensive intakes and assessments for all new shelter guests
• Support and advocate for individuals and families in shelter or transitional housing
• Help participants access and follow through with treatment, medical, vocational, housing, and community-based resources
• Hold weekly meetings with guests to review service/treatment plans, set goals, make referrals, and monitor progress
• Foster a positive and supportive residential environment in collaboration with participants and shelter staff
• Maintain clear, accurate case management and progress notes, as well as other assigned documentation
  
  
  

Qualifications

• Bilingual candidates (Haitian Creole / French / Spanish) are encouraged to apply
• High school diploma or equivalent required, with additional training equivalent to two years of college
• At least one year of experience working with individuals affected by poverty, mental health challenges, and/or addiction
• Familiarity with local social service agencies and available community resources
• Valid driver's license and an acceptable motor vehicle record
  
  
  

Benefits:

• Paid orientation and trainings.
• Generous time-off package.
• Comprehensive health and dental insurance plans.
• 403(B)-retirement plan, with employer matching.
• Long-term disability benefits; paid life insurance.
• Advancement opportunities; tuition assistance; and several more benefit options.
  
  
  

Want to learn more about ServiceNet?

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.