Case Manager, Family Empowerment Services

Division: Adult and Family Services (AFS)

Department: Family Support Services

Reports to: Program Supervisor

Classification: Full Time Exempt

JOB DESCRIPTION

About HopePHL™

HopePHL is the result of the joining of People’s Emergency Center (PEC) and Youth Service, Inc. (YSI) in January 2023. Together, we achieved a greater impact in Philadelphia. HopePHL inspires Philadelphia's children, youth, families, and communities to thrive by providing housing, advocacy, and trauma-responsive social services designed to promote equity, resilience, autonomy, and well-being. We are looking for vibrant and compassionate people to join our team! Learn more at www.hopephl.org

Summary: Complete the engagement process with families referred to FES. Conduct comprehensive intake assessments on families who have accepted FES. Deliver case management services to a caseload of families. Follow FES program standards.

Essential Duties and Responsibilities:

· Adhere to program standards, and the agency’s policies and procedures.

· Maintain a caseload of up to 15 pending and open cases.

· Collaborate with supervisor on referrals daily.

· Complete all required documentation by standard dates

· Prepare and maintain all client files per the requirements of the FES Table of Contents.

· Contact referred families within 3 business days of the referral; make two home visits within 5 business days.

· Reach out to DHS contacts via email and phone on all referrals within 6 business days of the receipt of the referral.

· Utilize the information from the initial intake questionnaire and the Family Advocacy Support Tool (FAST) to create the Family Service Plan.

· Complete at least one visit every 15 calendar days for open cases per family; (all children within a client family living in the home must be seen at least once a month).

· Case managers must complete 4 hours of case related work per service month. At least 3 hours of face-to-face contact with the family each month (1 hour must be in the home) and 1 hour of case related service

· Enter and update required data on the Community Based Prevention Services (CBPS) database

· Case managers are required to complete a school visit within 15 business days from date of intake on all cases with school aged children.

· If truancy is identified as a concern, case managers are required to include attendance monitoring as a service plan goal, and complete monthly school visits.

· If medical is identified as a concern, case managers are required to include medical monitoring as a service plan goal.

· Implement the Family Service Plan with the client by locating and linking them to resources, coordinating services and monitoring the family’s use of current and new resources.

· Acknowledge the Family Service Plan as a fluid document that must be updated and edited.

· Complete all closing documents and protocol by 90th day of an open case and 20th day of a pending case.

· Attend bi-weekly supervision on time and prepared with updated and accurate case files.

· Attend all required program, unit, and agency events and meetings.

· Adhere to agency attendance policy.

· Share weekly schedule/calendar with Supervisor and communicate in a timely manner regarding any changes.

· Attend agency and department events, and assist with the planning process

· Any concerns regarding the safety of clients must be reported to the State Childline and agency and program protocols must be followed.

· Complete 20 hours of continuing education each contract year.

· Adhere to professional and agency Code of Ethics.

Competencies:

· Trauma informed skills

· Relationship building and engagement skills

· Interpersonal understanding

· Assessment, planning, and implementation skills

· Conflict management and de-escalation skills

· Clear and detailed oral and written communication skills

· Decisiveness and directness

· Organizing and planning ability

· Flexible to change

· Team skills and collaborative approach

Required Education and Experience:

Bachelors degree in social work or another human service field from an accredited institution and at least two years post degree experience in family and children’s services.

Demonstrates skill in making assessments, conducting intakes, creating comprehensive case plans, and working with families in their own homes. Self-directed and organized. Effective verbal and written communication skills.

General knowledge and understanding of entering data in computer database systems including Microsoft Business. Valid drivers license, vehicle preferred.

Acceptable Child Abuse Clearance, FBI Clearance, Criminal Investigation Report, and health assessment with TB screening.

Preferred Education:

Bachelors degree in social work or another human service field from an accredited institution and at least two years post degree experience in family and children’s services. Demonstrates skill in making assessments, conducting intakes, creating comprehensive case plans, and working with families in their own homes. Self-directed and organized. Effective verbal and written communication skills. General knowledge and understanding of entering data in computer database systems including Microsoft

Business. Valid drivers license and own vehicle. Acceptable Child Abuse Clearance, FBI Clearance, Criminal Investigation Report, and health assessment with TB screening.

Work Environment:

This position is full-time in office and community with flexible schedule options. Occasionally travel to the offices of foundation officials or off-site locations will be required. The incumbent in this position will routinely use computers, photocopiers, filing cabinets and other standard office equipment. The position also requires you assist with large gift in-kind drives, and occasional event set up and breakdown.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk, use hands and fingers to feel, handle, or operate objects or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

HopepHL is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.