Job Description

Department

Integrated Case Management

Job Summary

Responsible for providing support to Case Managers to ensure case management services, communications, and appropriate documentation is consistently processed, while serving as a liaison for patients, family of patients, and hospital staff to ensure patient satisfaction, experience, and quality of services are delivered.

Required Qualifications

• Require a High School Diploma, GED Equivalent, or Certificate, associate degree in related field preferred.
• Require a minimum of two (2) years of customer service experience in a hospital or related setting, preferably in inpatient rehabilitation.
  
  

Preferred Qualifications

• Prefer basic knowledge of computer systems.
• Prefer demonstrated ability in establishing and maintaining effective working relationships.
• Prefer demonstrated initiative and self-direction.
• Prefer effective oral and written communication skills.
• Prefer previous healthcare experience with discharge planning activities.
  
  

Mandatory Education

Preferred Education

Required License and Certs